Office Administrator / Reception

NFP; Timmins; On-site; CAD 40,000 - 60,000; Full time

Job summary

A growing insurance firm in Timmins is seeking an Office Administrator/Receptionist to provide vital administrative support and enhance customer service. Ideal candidates will demonstrate exceptional communication skills and passion for customer service. This full-time role emphasizes organization and will involve various office tasks, including greeting visitors and answering inquiries. A hybrid work environment and various employee benefits are offered.

Benefits

Annual bonus plan

Matching RRSP plan of 5% of salary

Generous benefits plan

Support for continuing education

Reimbursement of license fees and professional membership dues

Qualifications

• Passion for customer service and delivering a world-class experience.
• Exceptional verbal and written communication skills.
• Bilingualism is an asset (French & English).
• Strong organizational and time-management skills.

Responsibilities

• Greet visitors and offer appropriate assistance.
• Answer phone calls, emails, and website inquiries.
• Copy, scan and organize office documents.
• Provide additional administrative support to other teams.
• Be a key component of the Health and Safety Committee.

Skills

Customer service

Communication skills

Bilingualism (French & English)

Organizational skills

Time management

Job description

Business Line: Shared Services

Hours Per Week: 35 (Full-Time)

Location: Timmins, Ontario, 5 days in office (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About the Role

We're looking for an Office Administrator / Receptionist for our office located in Timmins, Ontario. This role will play a vital role in the customer service and organizational strength of our business. The successful candidate will provide administrative support, greet and direct visitors, and answer calls and emails and complete other administrative duties as assigned.

What You’ll Do

• Greet visitors and offer appropriate assistance
• Answer phone calls, emails and website inquiries
• Copy, scan and organize office documents
• Provide additional administrative support to other teams as required
• Be a key component of our Health and Safety Committee as well as a Site Leader

What You Bring

• Passion for customer service, drive to deliver a world‑class customer experience
• Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people
• Bilingualism is an asset- French & English
• Strong organizational and time‑management skills

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach.

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well‑being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection.