Office Administration

McDougall Energy Inc.; St. Marys; On-site; CAD 60,000 - 80,000; Full time

Job summary

A Canadian family-owned energy company is seeking an Office Administration professional to support customer service at their St. Marys operation. Responsibilities include answering calls, processing payments, and maintaining strong product knowledge. Ideal candidates will have excellent communication skills, computer proficiency, and the ability to work in a fast-paced environment. They will receive competitive compensation, benefits like health and dental, and opportunities for growth. An inclusive work culture is emphasized.

Benefits

3 weeks paid vacation

Employer Health & Dental Benefits

Group RRSP

Employee Assistance Program

Healthcare & Lifestyle Spending Account

Qualifications

• Superior telephone manners required for customer interactions.
• Ability to analyze and interpret client needs effectively.
• Physically fit to lift heavy objects regularly.

Responsibilities

• Provide excellent customer service and build relationships.
• Maintain product and service knowledge including propane operations.
• Process customer payments and manage inquiries professionally.

Skills

Excellent customer service skills

Strong interpersonal and communication skills

Proficient computer skills

Strong organization and time management skills

Attention to detail

Ability to multi-task

Tools

Microsoft Office Suite

Job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

About The Opportunity

McDougall Energy is looking to fill an Office Administration role at our St. Marys operation.

Reporting to the Operations Manager this position is responsible for:

• Providing excellent customer service, building quality relationships with customers.
• Answering incoming calls and attending to customer inquiries.
• Greeting customers and discussing the services required or providing information regarding the benefits of our services.
• Ensuring all customer enquiries are addressed and handled professionally and diplomatically, leaving the customer with a positive resolution.
• Collaborating with other departments / branches to ensure full customer satisfaction with the company's products and services.
• Maintaining a high level of product and service knowledge, including propane, fuel and lubricant operations.
• Accepting and processing customer payments.
• Maintaining professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. Adapt communication style in order to deliver information effectively to a range of individuals.
• Performing other administrative assigned tasks and duties necessary to support operations.
• Perform customer service functions, including overseeing the propane cylinder filling functions.

About You

The ideal candidate will have:

• Excellent customer service skills, including superior telephone manners.
• Strong interpersonal and communication skills (verbal and written).
• Proficient computer skills and familiarity with Microsoft Office Suite.
• Strong organization, time management and problem-solving skills with the ability to multi-task with a sense of urgency in a fast-paced environment.
• Strong attention to detail and a willingness to learn.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Ability to respond quickly in a dynamic and changing environment.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• A safety conscious attitude, willingness to participate in all required training programs such as the handling of hazardous products, TSSA regulated certifications.
• The successful candidate will be physically fit, able to lift heavy objects on a regular basis (i.e., cylinders and lubricant products).
• Ability to work well individually or as part of a team.

What We Offer

We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

• Competitive Compensation
• 3 weeks paid vacation
• Employer Health & Dental Benefits
• Group RRSP
• Employee Assistance Program (EAP)
• Healthcare & Lifestyle Spending Account

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online at www.mcdougallenergy.com/careers

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.