NORAM Customer Care Leader

Veolia; Oakville; On-site; CAD 100,000 - 130,000; Full time

Job summary

A global environmental services company in Ontario is seeking a Manager for Customer Fulfillment Solutions. In this role, you'll lead a team dedicated to optimizing service delivery while managing significant revenue. Strong leadership in customer service and experience with relevant tools like SAP are essential. Join us to shape the customer experience while promoting sustainability within our operations.

Benefits

Medical, Dental, & Vision Insurance Starting Day 1!

Paid Time Off

401(k) Plan with matching

Tuition Reimbursement

Qualifications

• 5+ years of experience leading customer service/fulfillment teams.
• Ability to travel approximately 10%.
• Commitment to environmental sustainability.

Responsibilities

• Transform customer fulfillment function into a world-class operation.
• Foster relationships with business partners and stakeholders.
• Lead strategic initiatives driving operational excellence.

Skills

Customer service experience

Emotional intelligence

Relationship-building

Change agent capabilities

Education

Bachelor's degree or equivalent

Tools

SAP

SFDC

Esker

Job description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Join us as the North American Customer Fulfillment Leader and make a lasting impact in Veolia! We're seeking a dynamic leader to shape the future of customer experience while contributing to a more sustainable world.

As our Manager, Customer Fulfillment Solutions, you'll inspire and lead a talented team of 50 professionals, including Team Leads, Supervisors, Escalation Specialists, and Fulfillment Specialists, dedicated to delivering exceptional customer service. This high-visibility role offers tremendous growth potential and the chance to manage $40MM in monthly revenue while building strategic partnerships across the organization. You'll be instrumental in coordinating fulfillment across logistics, plants, and suppliers, while implementing process improvements that enhance our global operations.

Your mission will be to transform our customer fulfillment function into a world-class operation by:

• Fostering excellent relationships with regional business partners and stakeholders
• Developing innovative solutions that enhance customer experience
• Building and maintaining the team's reputation as a trusted business partner
• Leading strategic initiatives that drive operational excellence
• Creating a culture of continuous improvement and employee development
• Championing process enhancement projects with global impact
• Establishing best practices in customer service delivery

You'll be the driving force behind:

• Order Management Excellence
• Process & Billing Optimization
• Customer Master Data Management
• Customer contract management
• Seamless Fulfillment Coordination
• Customer satisfaction
• Employee engagement
• Regional and global projects

Qualifications

Core Requirements

• 5+ years of experience leading customer service/fulfillment teams
• Bachelor's degree or equivalent
• Demonstrated high emotional intelligence and exceptional relationship-building and communication skills
• Ability to act as a change agent
• Experience with SAP, SFDC, Esker
• Commitment to environmental sustainability
• Ability to travel approximately 10%

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of Veolia, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.