Night Front Desk Lead — Guest Services & Overnight

Sun Peaks Grand Hotel; Sun Peaks; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading mountain resort hotel in British Columbia is seeking a Front Desk Associate who will provide welcoming service during guest arrivals and stays. The ideal candidate has a minimum of 1 year of Front Desk experience and a background in hospitality or accounting. Key responsibilities include check-ins, resolving guest issues, and enhancing guest loyalty. Competitive benefits include vacation, wellness programs, and seasonal pass opportunities, creating a vibrant workplace culture focused on growth and community.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Initial entitlement to three weeks of paid vacation

Benefits plan and wellness components

Company supported training and professional development

Dining discounts

Friends and family rates

Eligibility for ‘Pay for Performance’ incentive bonus program

Qualifications

• 1-year minimum Front Desk experience, with supervisory experience preferred.
• Dedicated team player with a focus on guest experience.
• Professional demeanour with a passion for guest service.

Responsibilities

• Provide excellent service during guest check-ins, check-outs, and special requests.
• Engage with guests throughout their stay and address concerns.
• Resolve guest issues using standard procedures.

Skills

Guest service

Communication skills

Problem-solving

Leadership

Team collaboration

Computer proficiency

Education

Post-secondary education in accounting, hospitality, or related field

Tools

Microsoft Office

Opera

Job description

A leading mountain resort hotel in British Columbia is seeking a Front Desk Associate who will provide welcoming service during guest arrivals and stays. The ideal candidate has a minimum of 1 year of Front Desk experience and a background in hospitality or accounting. Key responsibilities include check-ins, resolving guest issues, and enhancing guest loyalty. Competitive benefits include vacation, wellness programs, and seasonal pass opportunities, creating a vibrant workplace culture focused on growth and community.