Night Auditor

Vacasa; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading vacation rental company in Whistler is seeking a diligent Housekeeper to maintain the cleanliness of homes. The ideal candidate will be detail-oriented, able to prioritize customer service, and willing to work flexible shifts. This position offers competitive hourly compensation and includes benefits like extended medical, ski passes, and a supportive work culture.

Benefits

Extended Medical and Dental

Registered Retirement Savings Plan - company match

Ski pass/activity allowance

Employee Assistance Program

Great colleagues and culture

Qualifications

• Ability to read and comprehend routine instructions, short correspondence, and memos.
• Must be able to solve problems with a minimum of supervision.
• Ability to stay alert and productive during overnight shifts.

Responsibilities

• Greet and register guests.
• Check out departing guests efficiently and politely.
• Handle cash transactions and post guest room charges.
• Confirm room reservations and prepare the next day's arrivals.
• Effectively address guest issues and complaints.

Skills

Detail oriented

Customer service prioritization

Problem-solving

Job description

About the CompanyWe’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

We’re searching for an exceptional individual to join our team as a Housekeeper. This person is a hard-working individual who will embody our values while maintaining the supreme cleanliness of our homes.

Compensation

• $24.5 CAD / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Greet and register guests
• Assign rooms and issue room keys
• Check out departing guests efficiently and politely and explain charges if necessary
• Handle cash transactions and post guest room charges
• Answer all incoming telephone calls and take messages as needed
• Confirm room reservations
• Print and distribute all necessary reports to various departments
• Handle nightly closing and balancing of all shift reports and daily posting transactions
• Verify daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc.
• Prepare next day's arrivals
• Prepare and distribute Daily Summary Report
• Effectively and professionally address guest issues and complaints.
• Perform other duties as assigned.

Skills + Qualifications

• Must be detail oriented and able to work independently
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Must be able to solve problems with a minimum of supervision
• Ability to stay alert and productive during overnight shifts

Workplace Environment + Physical Requirements

• Availability to work Sunday through Saturday, early mornings and evenings as needed
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• Ability to stand, sit, and walk for an extended period of time
• Reach overhead and below the waist
• Regularly push, pull, and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist
• Extended Medical and Dental
• Registered Retirement Savings Plan - company match
• Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants
• Employee Assistance Program
• All the equipment you’ll need to be successful
• Great colleagues and culture, monthly socials

Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.

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