Night Audit (Full Time)

Hyatt Hotels; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A luxury hotel in Toronto is seeking a dedicated Night Auditor to join its Front Office team. The role involves managing overnight operations, conducting audits of guest accounts, and ensuring unparalleled service to guests. Candidates should have at least 2-5 years of front desk experience, proficiency in Microsoft Office tools, and the ability to multitask effectively. The position offers a dynamic work environment at a renowned hospitality establishment.

Benefits

Complimentary meal during shift

Paid medical and personal days

Employer RRSP Matching Contributions

Complimentary hotel nights and discounts

Extended health and dental benefits

Tuition reimbursement program

Qualifications

• Minimum 2-5 years’ front desk experience as a hotel manager preferred.
• Flexibility and willingness to work beyond scheduled hours, including weekends.

Responsibilities

• Prepare daily night audit proceedings and system back-ups.
• Audit, balance and report on cash and credit operations.
• Perform duties of Guest Service Agent including check in/check out.
• Ensure safety and well-being of guests and staff during the overnight period.

Skills

Proficient in Excel

Proficient in PowerPoint

Proficient in Microsoft Word

Multitasking

Leadership

Tools

Hospitality software

Job description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Paid medical days and paid personal days
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 30 days after joining
• Tuition reimbursement program
• 2023, 2024 and 2025 Great Place to Work Certified

SUMMARY

About the Role– Night Audit

The Night Auditor is a passionate and dedicated hospitality professional who works as part of the Front Office team and is responsible for supporting the organization's objective of delivering unparalleled service to our valued guests. The Night Auditor is responsible for the overnight operations of the Hotel in addition to verifying the accuracy of guest accounts, balancing charges, and completing other assigned tasks.

Some of the responsibilities include:

• Prepare the daily night audit proceedings and system back-ups
• Audit, balance and report on all cash and credit operations to include but not limited to checks, over/short figures, deposits, counts, house charges, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits to ensure accuracy and verify proper cash handling procedures are followed.
• Ensure any discrepancies are reported and brought to the attention of the Director of Finance.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Assist in taking and placing wake-up calls, as needed.
• Perform the duties of Guest Service Agent including check in/check out.
• Perform the duties of Bell/Door/Valet.
• Have thorough knowledge of emergency and front office procedures.
• Ensure the safety and well-being of guests and staff during the overnight period.
• Other duties as assigned.
• A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
• A proven track record of being able to lead a team and to multitask.
• Flexibility and a willingness to work beyond scheduled hours, including on weekends.
• An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
• Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
• Reporting on daily operations in a timely manner.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.