Neurology Tech Support Manager

Nihon Kohden; Canada; Hybrid; CAD 107,000 - 166,000; Full time

Job summary

A medical technology company is seeking a Manager of Technical Support responsible for leading a team to deliver exceptional customer service in neurology. The ideal candidate will have over 5 years of medical technical service experience and at least 2 years in a management role, fostering a collaborative environment while addressing customer needs. The position requires effective communication and problem-solving skills as well as familiarity with FDA regulations. Compensation ranges from $78,000 to $120,000 depending on experience and education.

Benefits

Health insurance

Retirement plan

Qualifications

• 5+ years of related experience in medical technical service.
• 2+ years of people management experience.
• Experience in neurology applications such as EEG or EMG is desirable.

Responsibilities

• Provides leadership and direction to direct reports.
• Collaborate with sales support and quality assurance.
• Drive continuous improvement of work processes.

Skills

Leadership

Technical service

Employee engagement

Customer service

Coaching

Education

Bachelor’s degree in biomedical, clinical, electrical engineering, or related discipline

Tools

Windows Desktop Support

IT Networking Support

Lean/Six Sigma certification

Job description

A medical technology company is seeking a Manager of Technical Support responsible for leading a team to deliver exceptional customer service in neurology. The ideal candidate will have over 5 years of medical technical service experience and at least 2 years in a management role, fostering a collaborative environment while addressing customer needs. The position requires effective communication and problem-solving skills as well as familiarity with FDA regulations. Compensation ranges from $78,000 to $120,000 depending on experience and education.