Network Support Analyst Student Co-op

Smartrend Manufacturing Group; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A fast-growing technology firm in Winnipeg is seeking a Network Support Analyst Co-op Student. The role involves monitoring and troubleshooting computer networks, providing technical support to users, and assisting with network security and installation. Ideal candidates are enrolled in Computer Science or IT programs and possess strong problem-solving skills. This position offers valuable hands-on experience in a supportive team environment, perfect for aspiring IT professionals.

Qualifications

• Basic understanding of computer hardware, operating systems, and networking concepts.
• Strong written and verbal communication skills.
• Previous co-op, lab, or personal experience with IT support or networking is an asset.

Responsibilities

• Monitor, maintain, and troubleshoot computer networks.
• Provide first-line technical support to users.
• Configure and troubleshoot printers and scanners.
• Assist with setting up network equipment.

Skills

Problem-solving

Analytical skills

Organized and detail-oriented

Teamwork

Communication skills

Education

Currently enrolled in a degree or diploma program in Computer Science or IT

Tools

Network cabling tools

Operating systems

Job description

Smartrend Manufacturing Group (SMG) Inc. is one of Manitoba’s fastest-growing companies, committed to increasing safety in the school bus industry and reducing emissions in the electric vehicle charging sector through our diverse divisions. We design and develop exciting, patented, and innovative technologies that make a real and lasting impact across multiple industries.

At the heart of our success are the values that guide everything we do:

• People – our team is what makes us special
• Passion – from our hearts and minds, demonstrated through our actions
• Priority – we put the customer first, every day, in everything we do
• Partnership – with each other, our customers, and our suppliers

We provide a supportive environment where hard work, passions, and goals are recognized. Innovation and collaboration are at the heart of what we do. Share your drive and aspirations with us, and we’ll ensure that your coop experience opens doors to new opportunities and growth.

The Position

The Network Support Analyst Co-op Student will assist with the monitoring, maintenance, and troubleshooting of computer networks to ensure reliable connectivity and performance. In this role, the analyst supports day-to-day network operations by responding to user issues, documenting incidents, performing basic configuration tasks, and helping maintain network security and uptime under the guidance of senior staff. You will be first-line technical support to users by diagnosing and resolving common hardware, software, and access-related issues. In this role, the analyst assists with password resets, application support, device setup, and basic troubleshooting while accurately documenting and escalating more complex problems when needed. Working alongside the IT team, you will gain practical experience in hardware support, networking, and end-user troubleshooting in a real-world environment.

How You Will Be Making an Impact

• Maintain network security and uptime with the guidance of senior staff
• First line support to users regarding access related issues, and resolving hardware and software issues
• Support users with troubleshooting techniques and escalating where required
• Install and configure operating systems, software, and security updates
• Perform basic virus and malware removal
• Configure and troubleshoot printers, scanners, and other hardware
• Install, terminate, label, and test network cabling (Ethernet and fiber optic)
• Assist with setting up network equipment including switches, routers, and wireless access points
• Replace and upgrade hardware components in devices such as servers and printers
• Create and update documentation for system setups, network layouts, and procedures

What Success Looks Like

• Network devices, servers, and printers installed and functioning correctly
• Tasks completed accurately, on time, and according to plan
• Clear communication with the IT team and end users
• Demonstrated curiosity, initiative, and eagerness to learn new technologies

What Skills and Experience You Require

• Currently enrolled in a degree or diploma program in Computer Science, Information Technology, or a related field
• Basic understanding of computer hardware, operating systems, and networking concepts
• Strong problem-solving and analytical skills
• Organized, detail-oriented, and able to manage multiple tasks
• Comfortable working independently and as part of a team
• Strong written and verbal communication skills
• Ability to lift and carry equipment as required
• Previous co-op, lab, or personal experience with IT support or networking is an asset

We would like to thank all appl icants who apply, however, only those selected for an interview will be contacted.