Member Services Representative - Full Time - Malvern

Malvern Town Centre Fitness LP; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A fitness and wellness center in Toronto is seeking a Member Services Representative. This role focuses on providing exceptional customer service to members and guests. Responsibilities include greeting visitors, managing front desk activities, and assisting in membership registrations. Ideal candidates should have a positive attitude, customer service experience, and a passion for fitness.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and checking members in.
• Sign up new members, calculating rates and monthly payment amounts.

Skills

Customer service background

Basic computer proficiency

Strong listening skills

Positive upbeat attitude

Education

High School diploma / GED equivalent

Job description

Toronto (Malvern) ON

31 Tapscott Rd Toronto ON M1B 4Y7 Canada

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Overview

We are looking for a Member Services Representative to join our team. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members, calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned tasks within the first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Qualifications

• Must be 18 years of age or older.
• High School diploma / GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Strong listening skills with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Accommodation and Equal Opportunity

Taymax Group is an equal opportunity employer. We provide an inclusive and diverse workplace and welcome candidates from all backgrounds. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Note to Applicants: We have been made aware of hiring fraud schemes. Taymax Group never requires advance payments for equipment or other purposes at the start of employment. Do not provide sensitive personal information during the initial application process.

Required Experience: Unclear Seniority

Employment Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1