Member Experience Advisor (On-Site Banking)

Desjardins; Laval; Presencial; CAD 42.000 - 62.000; Tempo integral

Benefícios oferecidos por esta vaga

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Telemedicine

Telework equipment

Resumo da vaga

Desjardins in Laval, QC is seeking a full-time on-site Member and Client Experience Advisory Agent. You will help members and clients feel welcome, listen to their needs, and promote digital solutions to empower them in their banking transactions.

You will identify opportunities, advise on Desjardins products and services, support fraud-related cases, and refer clients to specialists when needed while maintaining strong compliance and risk management practices.

Qualificações

• High school diploma in a related field.
• A minimum of two years of relevant experience.
• Knowledge of French is required.
• Excellent communication and interpersonal skills.

Responsabilidades

• Support members and clients by advising on digital tools and how to perform transactions independently.
• Contribute to business development and maintain relationships through service delivery and activities.
• Assist members and clients who experience fraud or irregularities, refer to appropriate partners.
• Stay updated on the latest standards, products, and services.
• Adhere to compliance, security and risk management rules.

Conhecimentos

French required

Strong communication

Interpersonal savvy

Formação

High school diploma in related field

Descrição da vaga

Desjardins in Laval, QC is seeking a full-time on-site Member and Client Experience Advisory Agent. You will help members and clients feel welcome, listen to their needs, and promote digital solutions to empower them in their banking transactions.

You will identify opportunities, advise on Desjardins products and services, support fraud-related cases, and refer clients to specialists when needed while maintaining strong compliance and risk management practices.