Member Experience & Digital Banking Advisor

Desjardins; Pohénégamook; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Health and wellness expense reimburse

Telework equipment reimbursement

Job summary

Desjardins in Quebec is seeking a on-site Member/Client Experience Advisory Agent to assist members with banking transactions and digital tools while delivering personalised service. You will promote Desjardins products and services, support financial empowerment, and help identify opportunities for business growth.

The role emphasizes customer focus, communication, and risk-aware operations. You will work within Desjardins’ cooperative values, ensuring a welcoming experience, adhering to

Qualifications

• High school diploma or equivalent.
• Two years of relevant experience preferred.
• Knowledge of French is required.
• Knowledge of Desjardins products and services is advantageous.
• Ability to enter data in systems and adhere to security controls.

Responsibilities

• Assist members/clients by describing tools and apps for transactions.
• Support business development and maintain relationships through service delivery.
• Refer members to colleagues for specialized needs.
• Stay updated on standards, products and services in the field.
• Adhere to compliance, security and risk management rules.

Skills

Action oriented

Communicates effectively

Customer Focus

Differences

Nimble learning

Situational adaptability

Tech savvy

Education

High school diploma

Job description

Desjardins in Quebec is seeking a on-site Member/Client Experience Advisory Agent to assist members with banking transactions and digital tools while delivering personalised service. You will promote Desjardins products and services, support financial empowerment, and help identify opportunities for business growth.

The role emphasizes customer focus, communication, and risk-aware operations. You will work within Desjardins’ cooperative values, ensuring a welcoming experience, adhering to