On‑Site Member & Client Experience Advisor

Desjardins; Causapscal; Presencial; CAD 42.000 - 54.000; Tempo integral

Resumo da vaga

Desjardins is seeking a temporary on-call client experience advisory agent for a full-time on-site position in Canada. The role emphasizes welcoming members, listening to their needs, guiding them through transactions, and promoting Desjardins products and services to empower customers.

You will identify opportunities, refer more complex requests to appropriate colleagues, stay updated on products, and ensure compliance and security while championing digital tools to assist members.

Qualificações

• High school diplomas in a related field.
• A minimum of two years of relevant experience.
• Knowledge of French is required

Responsabilidades

• Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own
• Contribute to business development and maintain business relationships through service delivery and activities
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners
• Stay on top of the latest standards, products and services in your field
• Adhere to compliance, security and risk management rules

Conhecimentos

Action oriented

Communicates effectively

Customer focus

Tech savvy

Equity

Diversity

Inclusion

Accessibility

Differences

Nimble learning

Situational adaptability

Formação

High school diploma or equivalent

Descrição da vaga

Desjardins is seeking a temporary on-call client experience advisory agent for a full-time on-site position in Canada. The role emphasizes welcoming members, listening to their needs, guiding them through transactions, and promoting Desjardins products and services to empower customers.

You will identify opportunities, refer more complex requests to appropriate colleagues, stay updated on products, and ensure compliance and security while championing digital tools to assist members.