Onsite Member Experience Advisor & Digital Tools Advocate

Relevance; Laval; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Job summary

Desjardins is seeking a on-site Member/Client Experience Advisory Agent in Laval, QC. You will help members and clients have a better experience by listening to needs, advising on banking transactions, and offering personalized solutions while promoting Desjardins products and services.

You will stay informed of current standards and tools, assist with fraud issues, and refer complex cases to specialists. A strong emphasis on compliance and digital solutions is part of the role.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of relevant experience.
• Knowledge of French is required.
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Inform members/clients about tools and apps to enable self-service transactions.
• Contribute to business development and maintain relationships through service delivery.
• Assist members/clients facing fraud or irregularities and refer to appropriate partners.
• Stay updated on latest standards, products and services in the field.
• Adhere to compliance, security and risk management rules.

Skills

Communicates effectively

Interpersonal Savvy

Education

High school diploma

Job description

Desjardins is seeking a on-site Member/Client Experience Advisory Agent in Laval, QC. You will help members and clients have a better experience by listening to needs, advising on banking transactions, and offering personalized solutions while promoting Desjardins products and services.

You will stay informed of current standards and tools, assist with fraud issues, and refer complex cases to specialists. A strong emphasis on compliance and digital solutions is part of the role.