Member Experience Advisor – Banking & Digital Tools

Desjardins; Stanstead (Ville); Presencial; CAD 48.000 - 64.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Annual bonus

4 weeks flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Resumo da vaga

Desjardins is seeking an on-site Member/Client Experience Advisory Agent in Quebec. You will assist members with banking transactions, promote Desjardins products and digital tools, and provide personalized solutions.

You will identify business opportunities and refer clients to specialists as needed. You will handle inquiries, ensure a smooth customer experience, and adhere to compliance and security standards while helping prevent fraud and irregularities.

Qualificações

• High school diploma required with a minimum two years of relevant experience.
• French language knowledge is required.

Responsabilidades

• Help members and clients with banking transactions and promote Desjardins products and services.
• Advise and support on digital tools and channels to enhance self-service.
• Identify opportunities and refer members to colleagues for specialized needs.
• Assist members who encounter fraud or irregularities and direct them to the right partners.
• Stay informed about standards, products, and services and ensure compliance and risk rules.

Conhecimentos

Communication

Customer focus

Adaptability

Tech savvy

Formação

High school diploma

Descrição da vaga

Desjardins is seeking an on-site Member/Client Experience Advisory Agent in Quebec. You will assist members with banking transactions, promote Desjardins products and digital tools, and provide personalized solutions.

You will identify business opportunities and refer clients to specialists as needed. You will handle inquiries, ensure a smooth customer experience, and adhere to compliance and security standards while helping prevent fraud and irregularities.