Manager Training Standards and Compliance

Gray Collection; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading group of hotels and restaurants in Montreal is seeking a Manager for Training, Standards and Compliance. The successful candidate will design, deliver, and monitor training programs that enforce hospitality standards across all properties. A Bachelor's degree and a minimum of 3 years’ experience in hospitality training are required. This role offers a dynamic environment, focusing on employee and guest experiences through effective training and compliance management.

Benefits

Group insurance plan with telemedicine

50% employee discount at establishments

Complimentary meal program in restaurants

Employee recognition events

Qualifications

• Minimum 3 years of experience in hospitality training or compliance management.
• Experience in instructional design and LMS administration.
• Ability to engage diverse audiences.

Responsibilities

• Lead training programs that reinforce hospitality standards.
• Monitor adherence to compliance protocols across properties.
• Support recognition programs linking training achievements.

Skills

Strong facilitation and presentation skills

Bilingual (French/English)

Excellent organizational and project management skills

Analytical mindset

Experience in coaching

Education

Bachelor’s degree in hospitality management or related field

Tools

Microsoft Office Suite

Learning Management System administration

Job description

Manager, Training, Standards and Compliance

Job Description

Posted Monday, January 26, 2026 at 5:00 AM

Gray Collection is an award-winning group of authentically local hotels and restaurants offering travelers memorable experiences. More than a collection of establishments, it is above all a collection of people and a community of connections, guided by a philosophy of passion, generosity and unparalleled service.

Reporting to the Vice President, Employee and Guest experience, the Manager, Training, Standards & Compliance plays a critical role in elevating both guest and employee experiences by designing, delivering, and monitoring training programs that reinforce Gray Collection’s hospitality standards and compliance requirements across all properties.

The ideal candidate is passionate about creating memorable experiences, skilled in facilitation and coaching, and thrives in a dynamic, fast-paced environment.

RESPONSIBILITIES:

Training and developement

• Lead the implementation and ongoing management of Gray Collection’s Learning Management System (LMS), ensuring all training programs and SOPs are accessible and up to date.
• Design and deliver engaging training programsand materialsfocused on hospitality, service excellence, operational standards, and compliance.
• Facilitate in-person and virtual workshops for new hires and existing team members, ensuring an inclusive and engaging learning environment.
• Prepares quarterly reports to managementbased on annual training plans, while tracking training budget
• Teach SME's (subject matter experts) specific skills, ability, knowledge, and content to become effective training champions to train other employees.

Compliance & Standards

• Monitor adherence to SOPs and compliance protocols across properties, conducting audits and reporting findings.
• Act as a change champion by promoting Gray Collection’s culture and values while supporting adoption of new practices.
• Monitor and evaluate the success of training programs using metrics,training records,participant feedback, and performance appraisals to make continuous improvements to the curriculum.

Operational Support

• Support Gray Collection recognition programs by tying in training programs that celebrate hospitality excellence and compliance achievements.
• Stay current with industry trends, best practices, and innovations in hospitality training and compliance.
• Partnerwith external training providers,managevendor relationships, andmaintaintraining budgets.

QUALIFICATIONS :

• Bachelor’s degree in hospitality management, Human Resources, or related field (or equivalent experience).
• Minimum 3 years of experience in hospitality training, learning & development, or compliance management.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience in instructional design and LMS administration.
• Excellent organizational and project management skills; ability to manage multiple priorities.
• Proficient in Microsoft Office Suite and digital learning platforms.
• Knowledge of hospitality compliance standards and operational best practices.
• Bilingual (French/English) to support teams in Montreal and Ottawa.

Core competencies

• Analytical mindset with ability to interpret data and drive continuous improvement.
• Experience in coaching and performance improvement within hospitality environments.
• Strong public speaker
• Familiarity with seasonal business operations and ramp-up strategies.
• Adaptability: Comfortable managing complexity in a fast-paced, multi-entity hospitality environment.

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Complimentary Meal Program in our Restaurants
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition eventsGrowing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.