Manager, Retail Store

Crocs, Inc.; Nisku; On-site; CAD 83,000 - 104,000; Full time

Job summary

A global footwear company seeks a Manager, Retail Store in Nisku, Canada, to lead the store team, drive sales performance, and ensure exceptional customer service. The ideal candidate will have over 4 years in retail, preferably as a manager, possess strong leadership and communication skills, and thrive in a fast-paced environment. This role offers a salary between $60,320 and $75,160, with opportunities for growth and a focus on a diverse, inclusive workplace.

Qualifications

• Must be 18 years or older.
• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Valid driver's license may be required.

Responsibilities

• Deliver outstanding service to consumers using C.H.A.R.M service model.
• Lead the store team in surpassing performance metrics.
• Support team members in daily execution of retail operations.

Skills

Leadership skills

Communication skills

Analytical thinking

Customer service

Team collaboration

Job description

Overview

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same, and that is exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. You’re not expected to fit a mold; you’re encouraged to break it and create something better.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Lead the store team in surpassing performance metrics including sales, consumer service, and charms
• Apply analytical thinking & company reporting to find opportunities within the store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build a welcoming, inclusive environment that engages, promotes internal growth, and builds an external network of talent
• Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management
• Support team members in the daily execution of retail operations (e.g., POS system management and use, stock replenishment, assisting in pricing and markdown processes seasonally, promoting loyalty programs, maintaining cleanliness and recovery standards, etc.)
• Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• Must be 18 years or older
• 4+ years of total retail experience, preferably with previous Store Manager experience
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers, and corporate partners
• A valid driver’s license and clean driving record may be required
• Desire to succeed in a high-growth, fast-paced retail environment
• Flexibility in work schedule including availability for nights, weekends, holidays, and extended hours
• The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties
• Ability to move merchandise with appropriate equipment to and from the backroom and sales floor daily
• Ability to place and arrange items on all shelves and racks daily
• Ability to climb and descend ladders carrying merchandise daily
• Ability to lift 30 pounds or more with assistance daily
• Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily
• Ability to also be required to stand, walk, kneel, or balance for a duration of time daily
• Ability to read instructions, reports, and information on computer/register screens and to key information into the computer on a daily basis

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Manager, Retail Store

Salary or Pay Range: $60,320 - $75,160