Manager on Duty (Hotel) - Year Round - Full Time

Blue Mountain Resort; The Blue Mountains; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major outdoor recreation destination is seeking a Manager on Duty to lead the Front Office and Housekeeping teams. Responsibilities include overseeing hotel operations, ensuring guest satisfaction, and coaching staff. Candidates should have supervisory experience and a background in front desk or housekeeping operations. This role offers hourly pay, health benefits, and discounts for employees.

Benefits

Free Alterra Mountain Pass

Discounts on lift tickets

Staff priced meals

Health and Dental Benefits

Qualifications

• Previous supervisory or leadership experience.
• 2 years' experience within front desk or housekeeping operations.
• Proven ability to manage challenging situations.

Responsibilities

• Inspire performance through team building.
• Oversee daily hotel operations for a seamless guest experience.
• Resolve customer and staff concerns.

Skills

Supervisory experience

Front desk operations

Housekeeping operations

Strong computer/systems knowledge

Customer relations

Job description

What’s in it for me?

• Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!
• Alterra Mountain Passes for your family;
• Discounts on Blue Mountain Lift tickets for friends and family;
• Free skating;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!

HOURLY RATE - $23.27

Full-time Hours

• Average 5 shifts per week
• 8-hour shifts between 6:45am to 11pm

Health And Dental Benefits

What will I be doing?

The Manager on Duty is an inspired leader who works with the team of Front Office and Housekeeping Associates to ensure the highest possible quality of guest and associate experience. They will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures.

• Provides meaningful guidance, coaching and counselling to Associates.
• Uses success measures to guide performance, service & engagement standards.
• Oversees daily hotel operations that allow for a seamless guest experience. scheduling, anticipating guest/group needs, checking in and out of guests, communication of resort activities and events.
• Resolves customer and staff concerns to maintain a high level of guest and employee satisfaction.
• Works closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences

What do we need from you?

• Previous supervisory or leadership experience
• 2 years' experience within front desk or housekeeping operations
• Strong computer/systems knowledge
• Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.