Manager, Membership

SIRC; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

An organization focused on golf membership is seeking a Manager, Membership to enhance membership value for Golf Ontario. This role involves developing and executing strategies to grow and retain members, while managing stakeholder relationships and membership administration. The successful candidate will oversee reporting, budgeting, and partnership initiatives, ensuring effective onboarding and renewal processes. Strong leadership skills and experience in membership strategy are essential for this position.

Qualifications

• Strong leadership skills to manage stakeholder relationships and partnerships.
• Experience in membership administration and customer support.
• Proven ability to develop and execute marketing strategies.

Responsibilities

• Develop and execute membership growth and retention strategies.
• Manage stakeholder relationships and marketing initiatives.
• Oversee membership administration, reporting, and budgeting.

Job description

ROLE:

Manager, Membership (Replacement Role)

SUMMARY:

The Manager, Membership is responsible for developing and executing strategies to grow, retain, and enhance membership value for Golf Ontario, while managing stakeholder relationships, partnerships, and marketing initiatives. It also oversees membership administration, including reporting, budgeting, data management, and policy implementation to ensure smooth onboarding and renewal processes.

ROLE ACCOUNTABILITIES:

Membership

• Manage and implement the strategy for increasing membership value across Ontario, including providing day-to-day customer support for facilities and golfers in the province.
• Manage and implement strategy to support Ontario golf facilities, including annual facility renewal process.
• Stewardship of key stakeholder relationships across Ontario member facilities.
• Manage Golf Ontario’s strategy in retaining member facilities and help sustain, strengthen and grow overall membership value.
• Managing and implementing strategy to expand membership across the province.
• Work directly with Golf Ontario’s marketing team to deliver a membership marketing and communications plan.
• Manage relationship with Golf Canada in identifying and fulfilling membership benefits.

Administration:

• Manage administration of all membership reporting, ensuring timely and accurate reporting.
• Prepare and manage Membership’s annual operational plans and budgets, in collaboration with the Director, Membership.
• Ensure all membership information and data is accurately maintained.
• Manage and implement structures, policies and procedures for membership onboarding, maintenance and renewal.
• In collaboration with the Senior Director, Membership, manage and attend membership meetings