Loyalty Program Reconciliation Manager

Ecruit; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A multinational company in Ontario is seeking a Loyalty Program Reconciliation Manager. The role involves reconciling financial accounts, resolving discrepancies, and collaborating with cross-functional teams. Candidates should have at least 5 years of experience in financial analysis, preferably in loyalty programs within the travel industry. Strong analytical skills and proficiency in Excel and PowerBI are essential.

Qualifications

• At least 5 years of experience working in financial analysis.
• Experience with large bank loyalty programs, credit cards, or payments.
• Experience in the travel or hospitality industry is preferred.

Responsibilities

• Daily, weekly, and monthly reconciliation of financial accounts.
• Investigating and resolving discrepancies.
• Generating reconciliation status reports.

Skills

Financial Modeling

Loyalty Program Mechanics

Proficiency in Excel

Data Visualization Tools

Communication

Education

Bachelor’s degree in Finance, Accounting, Economics, or related field

Tools

PowerBI

Job description

Overview

Loyalty Program Reconciliation Manager - From CA$85,000.00 per year - Ontario, Canada

Responsibilities

• Accounts Reconciliation: Daily, weekly, and monthly reconciliation of various financial accounts related to travel, including but not limited to bank and payable accounts, general ledgers, travel platforms and other data related to the client-specific travel transactions and payments.
• Accounts Reconciliation (points): Reconciliation involving points, points + cash, cash, exchanges, refunds.
• Issue Resolution: Investigating and resolving discrepancies in a timely and accurate manner.
• Collaboration: Identifying system or process issues and collaborating with relevant teams (internal and client teams) for resolution, including Finance, Service Delivery, and other internal and external partners.
• Commission Tracking: Supporting commission tracking management.
• Fraud Investigations: Point of contact (POC) for investigations involving suspected fraud.

Policy and Compliance

• Policy Adherence: Ensuring adherence to travel policies and regulations.
• Policy Updates: Updating and maintaining travel policies and procedures as needed.
• Licenses & Certifications: Tracking relevant travel licenses / certifications.

Reporting, Modeling and Analysis

• Reporting: Generating reports on reconciliation status, discrepancies, and trends.
• Ad-hoc Reporting: Providing ad-hoc reports to various departments as needed.
• KPIs & Dashboards: Creating reports and dashboards to track the loyalty program KPIs, program engagement, and financial outcomes.

Collaboration and Support

• Cross-functional Collaboration: Partner with accounting and FP&A teams to ensure accurate financial reporting and forecasting.
• Data Analytics Partnering: Partner with broader data analytics team, supporting risk assessment and compliance requirements.
• Returned Funds: Working with internal and external stakeholders to process returned funds through reconciliation efforts.
• Vendor Contracts: Vendor contract management support including working with key program suppliers from Air, Car, Hotel, Cruise, Activities, and GDS.
• Commissions Tracking: Support for commissions tracking and reporting, including data and trend analysis.
• Other: Additional duties as assigned.

Knowledge, Skills & Competencies

• Financial Modeling: Understanding of financial modeling and analysis with the ability to build and analyze complex financial models.
• Loyalty Program Mechanics: Understanding of loyalty program mechanics, specifically related to travel.
• Tools: Proficiency in Excel, PowerBI and other data visualization tools.
• Insight Translation: Ability to connect data insights to the business and align financial impact.
• Communication: Ability to present findings clearly to leadership and work closely with cross functional teams and partners.

Work, Education, Experience & Qualifications

• Experience: At least 5 years of experience working in the financial analysis space required.
• Industry Experience: Experience with large bank loyalty programs, credit cards, or payments preferred.
• Industry Experience: Experience in travel or hospitality industry preferred.
• Loyalty/CRM: Experience with loyalty or CRM platforms preferred.
• Location Experience: Experience in the US Financial Institution environment is preferred.
• Systems: Experience with travel booking systems / GDS is preferred.
• Education: Bachelor’s degree in Finance, Accounting, Economics, or related quantitative field required.

Language Requirements

• English: Ability to communicate in English (verbally and written) in a polished and professional manner is required.

Travel, Schedule & Availability

• Travel: This position is a non-travel position.
• Schedule: Individual must be available to work Monday through Friday 8am EST to 5pm EST.

Work Environment & Physical Requirements

• Workspace: Must have a dedicated, quiet, and private workspace free from distractions.
• Physical: Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset.
• Connectivity: Reliable high-speed uninterrupted internet connection meeting minimum company standards.
• Ergonomics: Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Communication: Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members.
• Lifting: May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.