Logistics & Customer Service Specialist

ZipRecruiter; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A logistics and customer service company is seeking a detail-oriented Logistics & Customer Service Specialist to manage order fulfillment and shipping logistics. The ideal candidate should have experience in logistics and excellent problem-solving skills. This full-time position is based in Ontario and offers a pay range of $18–$20/hr, starting at $20/hr based on performance.

Qualifications

• Experience in logistics, supply chain, or customer service.
• Strong communication and problem-solving skills are essential.
• Knowledge of trade/customs regulations is a plus.

Responsibilities

• Oversee and manage order processing and fulfillment.
• Coordinate domestic and international shipping.
• Respond to customer inquiries in a professional manner.

Skills

Logistics experience

Customer service skills

Problem-solving

Attention to detail

Tools

Logistics software

Job description

Overview

Logistics & Customer Service Specialist — Location: Ontario — Pay: $18–$20/hr DOE (Starting at $20/hr with potential increase based on performance) — Full-Time

We’re seeking a detail-oriented and proactive Logistics & Customer Service Specialist to join our growing team. This position plays a key role in managing order fulfillment, coordinating shipping logistics, handling customer inquiries, and ensuring compliance with trade and customs regulations.

Key Responsibilities

• Oversee and manage order processing and fulfillment
• Coordinate domestic and international shipping
• Respond to customer inquiries in a professional and timely manner
• Ensure logistics processes comply with relevant trade/customs regulations
• Resolve issues efficiently and escalate as needed
• Support continuous improvement of logistics and service processes

Requirements

• Experience in logistics, supply chain, or customer service
• Strong communication and problem-solving skills
• High attention to detail and ability to multitask
• Knowledge of trade/customs regulations
• Tech-savvy and comfortable using logistics software/systems