Live Chat Agent

(SST) School of Science and Technology; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

An educational institution is seeking a dynamic Live Chat Agent to provide timely support through online chat. Responsibilities include responding to inquiries, assisting with educational programs, and troubleshooting issues. Ideal candidates should have a high school diploma and customer service experience. This role offers a full-time position with a monthly salary ranging from $13,400 to $75,400.

Qualifications

• 1+ years of experience in customer service or a related field.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Respond to incoming chat inquiries from students, parents, and faculty.
• Provide accurate information and assistance on educational programs.
• Troubleshoot technical issues and escalate complex problems.

Skills

Excellent communication skills

Problem-solving abilities

Ability to multitask

Proficiency in typing and using chat software

Attention to detail

Education

High school diploma or equivalent

Job description

This is a remote position.

Overview

Job Summary : We are seeking a dynamic and customer-focused Live Chat Agent to join our Education Management team. As a Live Chat Agent you will be responsible for providing timely and accurate support to students parents and faculty through our online chat platform. This role requires excellent communication skills problem-solving abilities and a passion for helping others succeed.

Responsibilities

• Respond to incoming chat inquiries from students, parents and faculty
• Provide accurate information and assistance on a variety of topics related to our educational programs
• Troubleshoot technical issues and escalate complex problems to the appropriate team
• Ensure a positive and engaging chat experience for all users
• Maintain detailed records of chat interactions and follow up as needed

Qualifications

• High school diploma or equivalent
• 1+ years of experience in customer service or a related field
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in typing and using chat software
• Strong problem-solving skills and attention to detail

Education

High school diploma or equivalent; 1+ years of experience in customer service or a related field; Excellent written and verbal communication skills; Ability to multitask and prioritize in a fast-paced environment; Proficiency in typing and using chat software; Strong problem-solving skills and attention to detail.

Key Skills

Computer Science, Continuous Integration, Fraud, Intake Experience, Law Enforcement, Usability, Analysis Skills, Computer Forensics, Driving, Teaching, Counterintelligence, Sass

Employment Type

Full Time

Experience

years

Vacancy

1

Salary

Monthly Salary: 13400 - 75400