Licensing Officer - Community Care Facility Licensing

Vancouver Coastal Health; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health organization in Vancouver is seeking a Licensing Officer to protect the health and safety of vulnerable populations. The role involves conducting inspections, ensuring compliance with regulations, and providing guidance to facility operators. Ideal candidates will have a relevant educational background and experience in community care facilities. This position offers a competitive salary and a comprehensive health benefits package.

Benefits

Comprehensive health benefits package

Employer-paid training and development opportunities

Wellness supports for employees and families

Access to exclusive discount offers

Qualifications

• Two years experience in community care facility licensing.
• Valid BC Driver’s License required.
• Physical ability to perform the duties.

Responsibilities

• Conduct inspections at various care facilities.
• Investigate complaints and report incidents.
• Provide guidance to facility operators.

Skills

Knowledge of provincial acts and regulations

Sound judgment in inspections

Problem-solving and negotiation

Effective communication

Ability to maintain confidentiality

Education

Certificate/Diploma in a relevant allied health discipline

Tools

Word processing software

Spreadsheet software

Electronic mail software

Job description

Overview

Salary Details: The salary range for this position is CAD $37.89/Hr. - CAD $47.31/Hr.

Come work as a Licensing Officer with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Licensing Officer to join the team in Vancouver, BC. Apply today to join our team!

Responsibilities

• Play a vital role in protecting the health and safety of vulnerable individuals, including children, seniors, and those with disabilities.
• Conduct inspections at various care facilities, such as long-term care, substance use, and acquired injury facilities.
• Perform inspectional, regulatory and advisory work involving the licensing and inspection of child day care and residential care facilities within Vancouver Coastal Health.
• Inspect and assess new and existing community care facilities and programs to ensure compliance with the Community Care and Assisted Living Act and regulations; issues community care licenses.
• Investigate complaints of contraventions to the Act and regulations; investigates reportable incidents in facilities.
• Provide information, guidance and consultation to facility operators, the public and others on related matters and interpret, explain and ensure that applicable requirements and provisions of the act and regulations are enforced to promote the health, safety and well-being of children and vulnerable adults in care.

Qualifications

Education & Experience

• Certificate/Diploma in a relevant allied health discipline.
• Two years experience working in a community care facility licensing program and/or in the field of adult or adolescent residential and/or community based programs related to working with vulnerable adults, children and youth or an equivalent combination of education, training and experience.
• Valid BC Driver’s License is required. Local area travel requires the use of a personal vehicle.

Knowledge, Skills & Abilities

• Comprehensive knowledge of provincial acts and regulations related to community care facilities licensing.
• Demonstrated knowledge of the provision of quality care within licensed child and residential care facilities.
• Demonstrated knowledge of the principles and practices of quality assurance/quality improvement.
• Ability to exercise sound judgment in the inspection and assessment of licensed facilities and programs.
• Ability to investigate complaints, identify infractions and violations, and make recommendations regarding corrective action.
• Ability to interpret, explain and ensure compliance with applicable requirements and provisions of applicable acts and regulations.
• Demonstrated ability to problem-solve and negotiate resolutions in a respectful manner to minimize conflict.
• Demonstrated ability to tactfully and diplomatically enforce regulatory provisions.
• Demonstrated ability to develop and maintain collaborative working relationships with licensees, operators, government agencies, special interest groups and the public.
• Demonstrated ability to work effectively as a member of a team.
• Demonstrated ability to communicate effectively both verbally and in writing to a variety of audiences.
• Demonstrated ability to prepare and present comprehensive reports and recommendations on community care licensing issues.
• Demonstrated ability to organize and prioritize work.
• Demonstrated ability to maintain confidentiality.
• Demonstrated ability to use current word processing, spreadsheet and electronic mail software applications.
• General knowledge of Trauma Informed Practice and Harm Reduction approaches and Strengths-based care.
• Demonstrated ability to promote Indigenous Cultural Safety.
• Demonstrated ability to provide competent and culturally safe care in a variety of settings and with diverse populations.
• Physical ability to perform the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan

• Grow your career with employer-paid training and leadership development opportunities

• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families

• Award-winning recognition programs to honour staff, medical staff and volunteers

• Access to exclusive discount offers and deals for VCH staff

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

Employees of VCH must apply online via the Internal Career Portal on CareerHub. Current VCH employees who apply to this posting using an external site will be considered as an external candidate. Seniority will not apply.

Thank you for your interest in Vancouver Coastal Health.