Learning Specialist

Insight Global; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Canada is seeking a Learning Specialist to oversee education for technology solutions. The role entails developing and maintaining a learning curriculum for software applications while providing help desk support. Ideal candidates should have 3-5 years of experience in IT or Adult Learning, proficiency in Microsoft Office 365, and strong communication skills. This inclusive workplace values diverse backgrounds and offers equal employment opportunities. Competitive salary and supportive work environment included.

Qualifications

• 3-5 years of experience in Information Technology and/or Adult Learning.
• Certification as a Microsoft Office Specialist is desirable.
• Current knowledge of training and development best-practices and adult learning principles.

Responsibilities

• Maintain the curriculum of learning resources for onboarding and upgrades.
• Deliver blended learning solutions including classroom sessions and webinars.
• Produce learning resources such as video tutorials and quick reference guides.
• Provide advanced support for Microsoft Office products.

Skills

Information Technology

Adult Learning and Development

Microsoft Office 365

Public speaking

Strong communication

Education

Degree or certificate in Technology-related field

Tools

Microsoft Office Suite

iManage

Elite3E

Job description

Job Description

We are currently seeking a Learning Specialist with solid work experience to join our team. Reporting to

the Director of Information Technology, the position of Learning Specialist is responsible for overseeing

all facets of education for the effective use of the technology solutions under the responsibility of the IT

department. Your primary role will be to develop and maintain the learning curriculum for software

applications and other services that comprise the core set of technology “tools” utilized by all members of

the firm. As a member of the IT department, your secondary role will be to provide additional first level

help desk support to our user community and be involved in minor initiatives and major projects in support

of the IT department.

Responsibilities

Maintain the curriculum of learning resources as it pertains to the on-boarding of new hires; new

technology solutions and software upgrades; and other new initiatives that utilize technology.

Deliver blended learning solutions including classroom sessions, group presentations, individual

coaching, and webinars.

Liaise with practice group members, the Human Resources department, and the Director of

Associate and Student Programs to establish learning objectives and develop learning plans for

staff and lawyers.

Produce learning resources such as video tutorials, quick reference guides and other job aids.

Provide advanced support for the Microsoft Office suite of products - particularly trouble-shooting

formatting issues in Word documents; and assisting with Excel spreadsheet design and

manipulation.

Participate in the identification and development of new technology initiatives and provide ad hoc

project management and coordinate pilot testing as required.

Provide level one helpdesk coverage as required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3-5 years of experience in Information Technology and/or Adult Learning and Development
• A degree or certificate in either Technology related post-secondary education.
• Full proficiency with suite of Microsoft Office products, specifically Microsoft Office 365. familiar with document management software, such as iManage and Elite3E.
• Current knowledge of training and development best-practices and adult learning principles. - Strong presentation and public-speaking abilities.
• Enthusiastic, eager to learn, dynamic personality with the ability to motivate and inspire users at all levels.
• Strong communication.
• Certification as a Microsoft Office Specialist is desirable.