Learning Specialist

Cogeco Connexion; Montreal; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

A leading telecommunications provider is seeking a Learning Specialist for a 10-month term. The role involves designing and developing learning solutions, facilitating workshops, and analyzing training needs across teams. Candidates should possess at least two years of relevant experience, be bilingual in French and English, and have a strong background in instructional design. This position is open to residents within Ontario and Quebec, Canada, with hybrid work options available.

Qualifications

• At least two years of experience related to the responsibilities.
• Proven experience in instructional design and in-depth understanding of adult learning principles.
• Experience in designing digital and multimedia learning solutions.

Responsibilities

• Analyze training needs and skill gaps across teams.
• Design and develop multimodal learning solutions.
• Facilitate training workshops or train-the-trainer sessions.

Skills

Bilingualism French / English

Proficiency in Articulate 360

Excellent knowledge of Techsmith Camtasia

Extensive knowledge of using artificial intelligence tools

Knowledge of Agile methodologies

Experience in instructional design

Demonstrated ability to communicate clearly

Sense of responsibility

Tools

Articulate 360

Techsmith Camtasia

AI tools like Gemini

Job description

Overview

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Regular Temporary (Fixed Term)

Position

Title: Learning Specialist (10-Month Term)

Employment Type: Temporary/Contract (Full-Time)

Duration: 10 Months

Summary of job responsibilities

In accordance with established procedures and policies and available tools, the Learning Specialist is responsible for the entire design and development cycle of learning solutions for Cogeco employees in North America. In collaboration with various stakeholders (internal teams, suppliers, Agile squads), the incumbent analyzes needs, proposes strategies, and creates engaging content. This role requires advanced expertise in digital design tools and the ability to develop and sometimes facilitate workshops to support business objectives.

Main responsibilities

• Stakeholder Analysis, Strategy and Management
• Conduct a requirements analysis to identify training needs and skill gaps within the different teams.
• Prepare a training strategy aligned with business objectives, proposing the most suitable learning solutions (digital, workshops, blended).
• Align with stakeholders (including vendors, content experts, internal teams, and Agile squads) on pedagogical methods, timelines, and expected deliverables.

Design and development (digital focus)

• Design and develop multimodal learning solutions, with a primary focus on digital design (eLearning).
• Create stand-alone interactive modules, simulations and assessments using authoring tools.
• Produce and edit video and multimedia material (screenshots, tutorials) using video production and editing tools.
• Design and develop training modules such as workshops and instructor-led training for group, virtual or in-person learning.
• Write and update reference material (guides, aide-mémoires, training manuals).
• Integrate extensive knowledge of artificial intelligence tools, such as Gemini, to optimize content creation and personalize learning paths.

Facilitation and continuous improvement

• Facilitate training workshops or train-the-trainer sessions.
• Evaluate the effectiveness of the learning solutions implemented and propose continuous improvements.
• Monitor best practices in instructional design and digital tools.

Essential requirements

Work experiences

At least two (2) years of experience related to the responsibilities

Special skills

• Bilingualism French / English (spoken and written) required, in order to support North American operations.
• Proficiency in Articulate 360 (an asset)
• Excellent knowledge of Techsmith Camtasia (an asset).
• Extensive knowledge of using artificial intelligence tools, such as Gemini.
• Knowledge of Agile methodologies (an asset).
• Proven experience in instructional design and in-depth knowledge of adult learning principles.
• Experience in designing digital and multimedia learning solutions (portfolio an asset).
• Demonstrated ability to transmit knowledge in a structured, creative and innovative manner.
• Demonstrated superior ability to communicate clearly and collaborate with stakeholders at all levels.
• Sense of responsibility, commitment and accountability for results.
• People and team focused.

Location

This position is open to individuals residing within the organization’s footprint, which includes the following locations:

• Ontario and Quebec, Canada

Health and safety and service expectations

As part of employment, employees must take all necessary measures to ensure their health and safety, as well as that of colleagues and the public. Wear available personal protective equipment and comply with Cogeco health and safety policies, procedures, directives and guidelines.

To support Cogeco\'s goal of providing excellent service, the incumbent must be attentive and open to the needs of internal and external customers and help resolve issues quickly and professionally, ensuring solutions meet customer needs.

#LI-REMOTE

Location: Montreal

Company: Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. We are committed to creating a more diverse and inclusive world of belonging and an equitable workplace and world. For accommodations during application or recruitment, please contact us confidentially at [e-mail]