Lead Enterprise Customer Success & Growth

Freshworks; Toronto; On-site; CAD 158,000 - 228,000; Full time

Job summary

A leading software company in Toronto is seeking a Lead - Customer Success to manage top-tier accounts. In this role, you will drive product adoption, retention, and growth for major clients. Ideal candidates will have 5-7 years of experience with Mid-Market and Enterprise accounts, possess strong relationship management skills, and demonstrate the ability to collaborate with technical and executive stakeholders. Competitive compensation package includes a base salary of CAD $158,400 to $227,700, plus benefits.

Benefits

Dental, medical, vision insurance

Flexible PTO

Equity and ESPP

Commuter benefits

Wellness benefits

Qualifications

• 5-7 years of experience in managing Mid-Market and/or Enterprise-level accounts.
• Experience with multiple levels of customer stakeholders.
• Proven track record of identifying expansion opportunities.

Responsibilities

• Drive product adoption, retention, and account growth.
• Build relationships with Mid-Market and Enterprise customers.
• Track and analyze product usage patterns.

Skills

Account management

Customer engagement

Cross-functional collaboration

Critical thinking

SaaS functionality demonstration

Education

Bachelor's Degree or equivalent career experience

Job description

A leading software company in Toronto is seeking a Lead - Customer Success to manage top-tier accounts. In this role, you will drive product adoption, retention, and growth for major clients. Ideal candidates will have 5-7 years of experience with Mid-Market and Enterprise accounts, possess strong relationship management skills, and demonstrate the ability to collaborate with technical and executive stakeholders. Competitive compensation package includes a base salary of CAD $158,400 to $227,700, plus benefits.