Lead, After Hours - Central Clinical Support Management

St. Joseph's Health Care, London; St. Thomas, London; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider is seeking a Lead, After Hours to oversee operations in a mental health care setting. This role requires strong leadership skills and the ability to manage crises effectively during after-hours shifts. Candidates must have a bachelor's degree in a health-related field, along with relevant leadership experience. The position involves collaborating with senior leadership and ensuring compliance with healthcare standards. The ideal candidate will be flexible with scheduling, including nights and weekends.

Qualifications

• Successful completion of a bachelor's degree in a health-related field.
• Holds general registration with a professional College under the Regulated Health Professionals Act.
• 3 years related Leadership Experience.
• Knowledge of standards of practice and applicable health care legislations.
• Experience in a mental health setting is preferred.

Responsibilities

• Ensure effective operation during after hours.
• Provide leadership in emergency situations.
• Communicate with Administrator On-Call and Senior Leadership regarding bed management.
• Oversee patient access and flow planning.
• Maintain safety and compliance with standards.

Skills

Leadership Experience

Problem-solving

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor's degree in a health-related field

Job description

Lead, After Hours - Central Clinical Support Management - 1 position

Central Clinical Support Management
Parkwood Institute Mental Health Care - London, ON
Regular Part Time
Salary Range: $57.10 - $67.14 /hour

Note: This position supports Parkwood Institute Mental Health Care in London and Southwest Centre for Forensic Mental Health Care in St. Thomas.

In this key role of Lead, After Hours, you are the administrative leadership on site after hours. You will provide front‑line collaborative leadership and be responsible for ensuring the effective operation of the Parkwood Institute Mental Health Care and Southwest Centre for Forensic Mental Health Care facilities during the afternoon, night, weekend and holiday shifts. This hospital-wide supervisory role ensures the safe utilization of systems, protocols and resources in the delivery of inter‑professional care to patients. Your role will oversee responsibility for resource allocation and utilization, patient access and flow planning, risk management, and the promotion of recovery and rehabilitation principles and initiatives.

In addition, your responsibilities include communicating as necessary with the Administrator On-Call and the Senior Leadership Team related to the escalation of bed management plans and crisis management.

Responsibilities include:

• Assumes a leadership role and takes appropriate action in emergency situations that may arise in the Hospital; adhering to Hospital protocols and procedures as outlined in the emergency measures manual in these situations (i.e. emergency situations, code blue, code red, etc.) and follows up as appropriate.
• Provides administrative supervision and support to all staff, patients and families during your scheduled shifts.
• Leads to resolve any issues or complaints that arise during the shift.
• Maintains a strong line of communication with appropriate Program Managers/Directors/Physician Leaders for clinical and non-clinical issues; including the provision of shift-based documentation to ensure continuity.
• Addresses patient/family concerns and facilitates resolutions as appropriate.
• Completes safety walkabouts on the patient care units in conjunction with staff and takes action to address issues identified.
• Manages access to safe clinical equipment through regular safety checks and coordinate availability and documentation of clinical supplies and equipment.
• Monitors attendance of all staff, documents sick and absent calls and arranges for replacement staff.
• Ensures compliance with all legislated requirements, professional, and accreditation standards for care and safety of staff and patients.
• Leads or participates in projects, committees, working groups or councils pertaining to strategic and operational significance as required.

Essential Qualifications

• Successful completion of a bachelor's degree in a health-related field.
• Holds general registration with a professional College under the Regulated Health Professionals Act.
• 3 years related Leadership Experience.
• Knowledge of standards of practice and applicable health care legislations.
• Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA.
• Ability and commitment to act as a supervisor under OHSA.
• Familiarity with collective agreements and applicable legislation pertaining to a hospital environment.
• Experience in a mental health setting is preferred.
• Expert problem-solving, dispute resolution and communication skills.
• Demonstrated excellent leadership skills.
• Excellent organizational, interpersonal and team building skills.
• Availability to work days, weekends, evenings, nights and statutory holidays.
• Ability to work without supervision and in a dynamic fashion in order to meet hospital needs.
• Knowledge of community resources is an asset.
• Strong computer skills as well as the ability and willingness to learn software programs relating to the role.

Preferred Qualifications

• Proficiency in French would be an asset.

Teaching and Research

• St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties.

Immunization Requirements

• Provide vaccination records or proof of immunity against measles, mumps, rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza.
• Provide documentation of the Tuberculosis skin testing.

Posting date: January 09, 2026
Submission deadline: January 15, 2026