Kitchen Sales Support Specialist

J.D. Irving, Limited; Mount Pearl; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian company is seeking a Kitchen Sales Support Specialist in Mount Pearl, Newfoundland and Labrador. The role involves collaborating with the Kitchen Sales Representative, driving customer engagement, and providing exceptional service. Ideal candidates will have strong customer service skills, problem-solving abilities, and a knack for communication. Opportunities for career growth in a supportive environment are available.

Qualifications

• Strong foundation in customer service.
• Ability to work in a fast-paced environment.
• Excellent communication and team player skills.

Responsibilities

• Drive sales through engagement and suggestive selling.
• Assist in clarifying customer needs.
• Document sales activities in the company CRM.

Skills

Customer service

Problem-solving

Communication

Organizational skills

Microsoft Office

Knowledge of building materials

Job description

The Kitchen Sales Support Specialist is an integral part of our Installation Services sales team. They work collaboratively with the Kitchen Sales Representative to best serve our customers and generate sales opportunities.

This position will be Monday-Friday with occasional weekends.

Qualifications

• A strong foundation in customer service
• Problem solver who can work in a fast pace environment.
• Excellent communication and team player
• Organized, can manage multiple projects and meet deadlines.
• Microsoft Office skills and willingness to learn new software programs
• A knowledge of building materials, and the construction process would be considered an asset
• Strong verbal and written communication.

Responsibilities

• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Work closely with Kitchen sales specialist to gain knowledge for potential future growth opportunities.
• Assist in clarifying and understanding customers’ needs and take them to the best solution(s) for their projects.
• Provide the customer with an exceptional experience.
• Assist in Preparing estimates and installation service agreements
• Build new business relationships with customers that will result in repeat business.
• Assist in Overseeing the relationship with customers handled by the installed sale team.
• Assist in resolving customer challenges quickly and efficiently.
• Document sales activities in company CRM (Customer Relationship Management) system and keep current.
• Take initiative and confidently direct customer interactions
• Stay updated about latest products trends and market conditions
• Demonstrate high standards of safety and customer service