Key Account Manager

Adaria Vending Services Limited; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics and fulfillment company based in Vaughan is seeking a Key Account Manager to oversee client relationships. The role requires managing key accounts, improving customer experiences, and collaborating with sales teams. Ideal candidates have a Bachelor's degree and experience in account management, negotiation, and CRM software. This position offers a dynamic work environment and the opportunity for professional growth.

Qualifications

• Experience in account management and developing new business opportunities.
• Strong verbal and written communication skills.
• Ability to juggle multiple account management projects with attention to detail.

Responsibilities

• Oversee customer account management and develop new business.
• Collaborate with the sales team to achieve quotas and client satisfaction.
• Ensure timely delivery of solutions according to customer needs.

Skills

Account management

Negotiation

Communication

CRM software familiarity

Education

Bachelor's degree in Business, Sales or related field

Job description

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Adaria Vending Services Limited is looking for a Key Account Manager to join our team in our Concord office. This person will operate as the lead on a small number of key accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Responsibilities:

• Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

Requirements:

• Bachelor's degree in Business, Sales or related field
• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Some travel required for this role

About Adaria Vending Services Limited:

Adaria Vending Services is a Vaughan based company specializing in logistics and fulfillment services for unattended retail outlets such as vending machines. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you''ll ever find a vending machine. We're a young, dynamic team dedicated to providing industry leading fulfillment to vending machines and clients located across Canada.

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