Junior Auto Adjuster

HD Mutual Insurance Company; Guelph; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A community-based insurance provider in Guelph is looking for a Junior Auto Adjuster to support the Claims Team in processing auto claims. This role involves technical and administrative tasks, including investigating coverage and communicating with stakeholders to facilitate timely claims resolutions. The ideal candidate should possess strong interpersonal skills, basic insurance knowledge, and be proficient in Microsoft Office365. This is a full-time position in a flexible hybrid work environment, offering competitive compensation and growth opportunities.

Benefits

Competitive compensation package

Learning and development opportunities

Generous paid time off

Flexible and supportive culture

Qualifications

• Strong familiarity with computers and software for claims processing.
• Ability to communicate effectively with stakeholders.
• Experience or willingness to work in a fast-paced environment.

Responsibilities

• Provide technical and administrative support in processing auto claims.
• Communicate with policyholders, claimants, and brokers for information.
• Monitor and process incoming insurance claims accurately.

Skills

Basic knowledge of insurance legislation

Financial calculations

Exceptional interpersonal skills

Time management and organizational skills

Good critical thinking

Proficiency in Microsoft Office365

Adaptability to learn new technologies

Education

Secondary school diploma or equivalent

CIP designation or progress towards completion

Job description

Job Summary

The Junior Auto Adjuster, under the direction of the Director of Claims Services, will primarily be responsible for providing technical and administrative support to the Claims Team in the processing and resolution of auto claims. They may perform basic investigations of coverage, liability, and damage aspects of auto claims for proper resolution, or refer them to more senior Adjusters based on the level of complexity. This position monitors and processes incoming insurance claims, ensuring that all required documentation is obtained, verified, and filed accurately in accordance with company policies, procedures, and applicable regulations. The incumbent communicates with policyholders, claimants, brokers, and witnesses to obtain information necessary for the fair and timely settlement of claims, and documents findings to determine the extent of the company’s liability. The incumbent must have a strong familiarity with computers and software, and be comfortable using various databases and computer programs, as well as the ability to offer excellent customer service while working in a fast‑paced, team environment.

What You Have

• Basic knowledge of insurance legislation, regulations, and best practices
• Ability to read, understand, and calculate financial figures such as deductibles, loss ratios, and reserves
• Basic knowledge of common insurance policy features such as eligibility restrictions, terms and conditions, and administration
• Exceptional interpersonal skills and a strong customer service orientation
• Demonstrated time management and organizational skills with an appropriate sense of urgency
• Good critical thinking and communication skills
• Exercise good judgement, possess solid negotiation and decision‑making skills
• Ability to work independently as well as part of a distributed team
• High level of integrity and excellent work ethic; takes full accountability for own work
• Proficiency in Microsoft Office365 (Outlook, Teams, Word), database management, web‑based applications, and broker/carrier systems; or ability to learn new technologies quickly
• Secondary school diploma or equivalent
• Preference will be given to candidates with 2 years of relevant experience or equivalent combination of education and experience
• CIP designation (or active progress toward completion) would be an asset

What We Are Looking For

We are looking for an eager self‑starter that can provide high‑caliber customer service on a permanent, full‑time basis. Equally at ease working independently and collaborating cross‑functionally, you always push yourself and those around you to think big and deliver great results. As a flexible hybrid workplace, you will split your time between your home office and our office in Guelph. The training and probation period are predominantly in‑office. If you thrive in a supportive hybrid team environment and are seeking meaningful employment with an innovative organization that truly values its staff, apply today!

Who We Are

Halwell Dumfries Mutual is a policyholder owned, financially secure, community‑based Property & Casualty insurer; one of a group of Mutual companies forming a strong partnership across the province. We have been insuring the assets of rural and urban policyholders in Guelph and the Tri‑Cities through a dedicated network of independent brokers and exclusive agents for more than 160 years, with a Gross Written Premium base of over $70 million.

What We Offer

• Freedom and autonomy to work on new and interesting things
• The opportunity to make an impact on a well‑established and growing organization
• A flexible, fun and supportive culture that’s a certified Great Place to Work™ 4‑years running and was named a Best Workplace™ for Financial Services & Insurance in 2024
• Meaningful work in an organization that maintains a strong link to community and strives to “make it better”
• Competitive compensation package for all permanent staff, including salary, benefits & pension, Annual Incentive Plan, learning & development opportunities, and generous paid time off

Our Values

Put People First. Every interaction counts as we keep care at the center of what we do.

Make it Better. Embracing change, we seek out new ways to evolve, adapt, and iterate – striving for simplicity.

Grow by Leading the Way. We are curious, bringing a fresh mindset to new possibilities.

Community at our Core. We make a lasting impact where we live and work so our members know we’re there.

Always Connected. We are inspired to come together, celebrate our success, and enjoy every moment.

Accessibility Statement

Halwell Dumfries Mutual is an Equal Opportunity Employer that is committed to inclusive, barrier‑free recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources if you require accommodation for testing, interview, or employment purposes.