Job Title Tenant Support Worker

Lookout Housing + Health Society; Courtenay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization seeks a Tenant Support Worker in Courtenay, BC. This full-time role involves assisting low-income adults with housing and support services, helping them achieve greater independence. Responsibilities include client assessments, crisis intervention, and managing support plans. Candidates must have a diploma in Community Social Service and relevant experience, along with strong communication skills and a commitment to working in diverse environments. A valid driver's license and first aid certification are preferable.

Qualifications

• Minimum of two years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector required.
• Recent related experience of two years or equivalent combination of education, training and experience.

Responsibilities

• Assist residents with support services and assessments.
• Develop service plans and administer finances and medication.
• Complete required paperwork and maintain evaluative data.
• Work closely with individuals over the long term.

Skills

Knowledge of Mental Health resources

Effective communication skills

Ability to analyze and resolve problems

Conflict resolution skills

Ability to work independently

Education

Diploma in Community Social Service

OFA 1 First Aid Certificate

Food Safe Certificate

Tools

Automobile

Job description

Tenant Support Worker

Date: Dec 4, 2025

Location: Courtenay, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Full Time Temporary until incumbent returns

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location: The Junction - Courtenay

Days and Hours of work: Sunday through Thursday, shift times 07:30 - 15:30 Hours. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice.

Probationary/qualifying period: 488 hours with mid and end point reviews.

Night premium: given to staff that work 50% or more of their shift between 00:00-08:00 Hours.

Salary: $31.56 - $33.28 depending upon applicant's length of seniority (as per the Collective Agreement).

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

Education, Training and Experience

• Diploma in Community Social Service
• Class 5 BC Drivers’ License (*Only if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (*Only if required)
• Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector

Skills And Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Home management skills
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Advocacy Skills

Closing Date

Applications will be accepted until December 11, 2025 at 5:00pm

All qualified applicants welcome to apply. Those shortlisted will be contacted.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.