IT Technician Level 1

Excelpro; Saint-Jérôme; On-site; CAD 42,000 - 56,000; Full time

Job summary

Excelpro is seeking an IT Technician Level 1 in Saint-Jérôme to provide frontline IT support to employees and customers. You will resolve hardware and software issues, manage user accounts, and perform routine maintenance. The role requires bilingual French/English communication and a valid driver's license.

The position emphasizes teamwork, customer service, and proactive problem prevention. Training will cover systems, remote support tools, and collaboration with IT teams to ensure timely

Qualifications

• Hold a vocational diploma or college certificate in Computer Science.
• 2 to 3 years of experience in a similar position.
• Knowledge of Windows 11 and Active Directory.
• Knowledge of Linux and VMware environments.
• Knowledge of Microsoft 365.
• Knowledge of Intune.
• Strong command of French and English, spoken and written.
• Hold a valid driver’s license.
• Attention to detail and thoroughness.
• Organizational skills.
• Ability to work in a team.
• Excellent customer service skills.
• Strong priority management skills.

Responsibilities

• Be the first point of contact for users experiencing IT issues.
• Provide first-line technical support for hardware, software, and apps.
• Escalate complex issues to Level 2 technicians.
• Ensure installation and updating of software and systems.
• Provide basic advice and training to users.
• Create, modify, and delete user accounts and manage access rights.
• Perform regular maintenance like security updates and performance checks.
• Monitor systems and networks to detect anomalies.
• Install and configure devices (computers, phones, printers, etc.).
• Use remote tools to diagnose issues for off-site users.
• Document solutions to common problems for training and efficiency.
• Collaborate with other IT teams for quick resolutions.
• Perform other related duties.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

Bilingual (French/English)

Education

Vocational diploma or college certificate in Computer Science

Tools

Windows 11

Active Directory

Linux

VMware

Microsoft 365

Intune

Job description

As an IT Technician Level 1, your primary mandate will be to provide IT support to employees and customers. More precisely, you will have to:

• Be the resource person and first point of contact for users experiencing IT issues;
• Provide first-line technical support, helping users resolve issues with hardware, software, and applications;
• Escalate more complex issues to a Level 2 technician for further resolution;
• Ensure the installation and updating of software and computer systems;
• Provide basic advice and training to users to help them make better use of the installed systems and software;
• Create, modify, and delete user accounts in computer systems, as well as manage access rights;
• Perform regular maintenance tasks to prevent problems, such as security updates and performance checks;
• Monitor systems and networks to detect anomalies or potential problems before they become critical;
• Install and configure devices such as computers, cell phones, printers, scanners, and other IT equipment;
• Use remote support tools to diagnose and resolve issues for users who are not on site;
• Document solutions to common problems to assist in training new technicians and improve support efficiency;
• Collaborate with other IT teams to ensure quick and effective problem resolution;
• Perform all other related duties.

REQUIREMENTS

• Hold a vocational diploma or college certificate in Computer Science;
• 2 to 3 years of experience in a similar position;
• Knowledge of Windows 11 and Active Directory;
• Knowledge of Linux and VMware environments;
• Knowledge of Microsoft 365;
• Knowledge of Intune;
• Have a strong command of French and English, both spoken and written, in order to communicate with our partners outside Quebec;
• Hold a valid driver’s license;
• Attention to detail and thoroughness;
• Demonstrate organizational skills;
• Ability to work in a team;
• Excellent customer service skills;
• Strong priority management skills.