IT Support Technician L2

Mon Technicien; Laval; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive group insurance

Telemedicine services

RRSP with employer contribution

Flexible hours

Flexible compensation: salary & vaca

On-site showers

Wellness monitoring with Officevibe

Exclusive MT perks: private island, a,

Job summary

MYTECHNICIAN, a Quebec-based IT services company, is expanding its team and seeks a Level 2 IT support professional. You will handle technical incidents, support Windows environments and Microsoft 365, and assist Level 1 technicians while collaborating with a multi-client client base.

The ideal candidate has 3–5 years of IT support experience, strong problem-solving skills, and bilingual proficiency in French and English. This role is based on-site in Laval with a dynamic, People-first culture.

Qualifications

• 3–5 years of IT support experience in MSP or multi-client environment.
• Strong knowledge of Windows workplaces and servers.
• Hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID).
• Intermediate networking knowledge (DNS, DHCP, VPN).
• Bilingual in French and English, both spoken and written.

Responsibilities

• Handle Level 2 support tickets per established processes.
• Analyze and resolve intermediate to advanced technical incidents.
• Resolve issues related to Windows, Microsoft 365 and network environments.
• Support Level 1 technicians and help them develop technical skills.
• Escalate complex issues to Level 3 with clear analysis and documentation.
• Document solutions, procedures and best practices for the knowledge base.
• Maintain stability and performance of client environments.
• Contribute to continuous improvement of support processes and standards.
• Communicate clearly with clients and internal teams.

Skills

IT support

Bilingual (French/English)

Analytical thinking

Documentation

Customer service mindset

Tools

Windows environments

Microsoft 365

DNS

DHCP

VPN

Job description

At MYTECHNICIAN, we’ve been helping Quebec SMEs grow for over 25 years, driven by a team of more than 60 passionate IT professionals. Our strength? A strong team culture, genuine collaboration and a human, flexible and stimulating work environment, where ideas matter and fun is part of everyday life.

As we continue to grow, we’re expanding our team and looking for talented people who want to get involved and make a real contribution to the success of a well-established, forward-thinking local company.

WHAT WE OFFER

Benefits that truly make a difference

• Comprehensive group insurance: life, disability, prescription drugs and dental
• Telemedicine services
• RRSP with employer contribution
• Flexible hours for better work–life balance
• Flexible compensation: customize your salary and vacation
• À la carte services: restaurants, physical activities, getaways
• Additional discretionary days off on top of vacation

A workplace that makes you want to get involved

• Modern offices with recreational areas (darts, foosball, board games)
• Snack bar: coffee, apples, popcorn and slushies
• On-site showers for fitness enthusiasts
• Memorable social activities
• Reduced summer hours: Fridays off at noon
• Wellness monitoring with Officevibe

Exclusive MT perks

• Access to a private island with a cottage
• Access to a luxury condo in the heart of Montréal
• Parents on the Run: free on-site childcare
• Partage Club membership, promoting the sharing economy

YOUR ROLE

Do you want to expand your technical skills, tackle a variety of challenges and play a key role in delivering high-quality service to clients?

Do you enjoy going beyond the initial diagnosis, analyzing technical issues and working closely with your team?

We’re looking for someone like you to:

• Handle Level 2 support tickets according to established processes.
• Analyze and resolve intermediate to advanced technical incidents.
• Resolve issues related to Windows, Microsoft 365 and network environments.
• Support Level 1 technicians and help them develop their technical skills.
• Escalate more complex issues to Level 3, providing clear analysis and complete documentation.
• Document solutions, procedures and best practices to enhance the knowledge base.
• Help maintain the stability and performance of client environments.
• Contribute to the continuous improvement of support processes and standards.
• Communicate clearly and professionally with clients and internal teams.

WHAT WE’RE LOOKING FOR

• 3 to 5 years of IT support experience, ideally in an MSP or multi-client environment.
• Strong knowledge of Windows environments (workstations and servers).
• Hands‑on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID).
• Intermediate networking knowledge (DNS, DHCP, VPN).
• Bilingual (French and English, spoken and written).
• Ability to effectively diagnose and resolve technical issues.
• Strong technical documentation and procedure‑writing skills.
• Analytical, organized and self‑directed.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong customer service mindset and commitment to quality.