Technicien Informatique

DELAN - IT Talent Solutions; Quebec; On-site; CAD 60,000 - 75,000; Full time

Job summary

Une société de solutions en TI recherche un Technicien informatique pour fournir un support technique de niveau 2 à environ 550 employés au Québec. Le candidat idéal aura plus de 5 ans d'expérience, une certification ITIL, et des compétences en Microsoft (AD, Azure AD) et en scripting (PowerShell, Python). Ce poste exige une forte capacité à communiquer et un excellent service client. Un poste à temps plein avec une rémunération compétitive et une culture d'engagement.

Qualifications

• 5+ années d'expérience en tant que technicien informatique.
• Certification ITIL Foundation requise, certification ITIL Practitioner un atout.
• Maîtrise des plateformes Microsoft et des langages de script.

Responsibilities

• Répondre aux demandes complexes et gérer les incidents escaladés.
• Assurer la documentation complète de la résolution des problèmes.
• Gérer l'administration des différentes plateformes.

Skills

Assistance technique de niveau 2

Communication interpersonnelle

Scripting en PowerShell

Scripting en Python

Connaissance des technologies de sécurité

Education

Diplôme d'études collégiales (DEC) en informatique

Tools

Active Directory

Azure Active Directory

Exchange

Intune

Job description

TECHNICIEN | TECHNICIENNE INFORMATIQUE (RECRUTEMENT CONTINU)

The IT Technician will be responsible for providing Level 2 technical support to users and Level 1 technicians in a company of approximately 550 employees, spread across several sites in Quebec.

Job Responsibilities

• Respond to complex requests and handle incidents escalated by Level 1 technicians.
• Ensure complete documentation of problem resolution, and support and coach Level 1 technicians.
• Manage the administration of various platforms such as Active Directory, Azure Active Directory, Exchange, Intune, monitoring systems, etc.
• Participate in projects to improve security and automate operations by developing tools and scripts (PowerShell, Python).
• Be responsible for the proper functioning, updates, license management, and documentation of the company's applications and systems.
• Implement best practices and processes defined by the ITIL framework.

Qualifications

• 5+ years of experience as an IT Technician.
• ITIL Foundation certification (required). ITIL Practitioner certification, or a security certification such as Microsoft Certified Security (an asset).
• Proficiency with Microsoft platforms (AD, Azure AD, Exchange, Intune) and scripting languages such as PowerShell or Python.
• Strong knowledge of networking, systems, security, and automation technologies.
• Professionalism, strong interpersonal skills, excellent customer service, autonomy, and technical leadership.
• College diploma (DEC) in Computer Science or equivalent.
• Bilingualism (French required, functional English).

Seniority Level

Associate

Employment Type

FullExact time

Job Function

Information Technology

Industries

Technology, Information and Media