IT Technician

SYSTRA; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Job summary

SYSTRA Canada is seeking a computer technician to join our IT team in Montreal. You will provide technical support to users, manage requests in the ticketing system, and install and configure hardware and software across the organization.

Strong knowledge of Windows 10, Office 365, and user support processes is required. Bilingual French-English communication is essential to serve our diverse client base.

Qualifications

• DEC or DVS in computer-related field required.
• Minimum 5 years of experience in a similar position.
• Excellent customer service and ability to manage priorities.
• Bilingualism in French and English is essential.

Responsibilities

• Troubleshoot technical issues and provide user support.
• Process requests and resolve them using the ticketing system.
• Install hardware and software components for users.
• Configure equipment, perform installations, and monitor performance.
• Write and update computer documentation.
• Update hardware and software inventory.
• Participate in IT projects and equipment updates.
• Stay informed about industry technological developments.
• Perform tasks requested by the IT manager.

Skills

Windows 10

Office 365

Teams

SharePoint Online

Programming knowledge

Autodesk Civil3D

SolidWorks

EPDM

Active Directory

Education

DEC in Computer Science

DVS in Computer Support

Tools

Autodesk Civil3D

SolidWorks

EPDM

Job description

SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a railway.

Context

SYSTRA Canada is looking for a computer technician to join our team. The technician will provide technical support to users by managing requests, installing and configuring equipment, keeping documentation and technological knowledge up to date, and participating in various IT projects.

Missions/Main Duties

• Troubleshoot technical issues and provide support to users.
• Ensure the processing and resolution of requests using the ticketing system in place.
• Ensure the installation of hardware and software components.
• Configure equipment, perform installations for users, and monitor performance.
• Participate in the writing and updating of computer documentation.
• Update hardware and software inventory.
• Participate in various IT projects, installations and updating of computer equipment.
• Keep abreast of technological developments related to the industry.
• Perform any task or mandate related to the position at the request of the IT manager.

Profile/Skills

Education: Diploma of Collegial Studies (DEC) in Computer Science or Diploma of Vocational Studies (DVS) in Computer Support.

Years of experience: Minimum 5 years of experience in a similar position.

Technical Skills

• Very good knowledge of Windows 10 operating systems.
• Very good knowledge of the Office 365 suite, Teams and SharePoint Online.
• Knowledge of programming (DOS scripts on Windows, Visual Basic Macros Vlookup on Excel, C++ on Arduino, Python on RPi, VB.Net on Visual Studio), an asset.
• Knowledge of the Autodesk suite (Civil3d), Solidworks and EPDM, an asset.
• Knowledge of Active Directory is an asset.

Personal Qualities And Soft Skills

• Excellent customer service and priority management skills.
• Autonomy and ability to work independently and in collaboration with multiple teams.
• Good stress management, organization and professionalism.
• Excellent analytical skills, logical reasoning and good problem-solving skills.
• Documentation and communication skills.
• Ability to communicate clearly, both orally and in writing, in French and English*
• Reasons for requiring bilingualism: You will have the opportunity to work with a varied clientele, including both French- and English-speaking companies. Bilingualism is therefore fundamental to building strong relationships with our customers, understanding their specific needs and communicating effectively in their preferred language.

SYSTRA Canada is committed to having a diverse and inclusive workforce.

We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.

Note: In this description, the masculine gender is used for easy reading purposes and includes the feminine.