IT Technician

Soucy; Sherbrooke; On-site; CAD 45,000 - 65,000; Full time

Job summary

A recognized IT solutions provider in Sherbrooke, Canada is seeking an IT Technician to ensure smooth operations of IT systems and provide technical support. The ideal candidate will hold a DEC in computer science, have strong proficiency in operating systems, and possess excellent problem-solving skills. This role offers flexibility through various working options, a dynamic team environment, and opportunities for professional development.

Benefits

Flexible working hours

Group insurance plans

RRSP with employer contributions

Employee Assistance Program (EFAP)

Qualifications

• Proficiency in operating systems, particularly Windows.
• Experience in troubleshooting hardware and software.
• Good work ethic and focus on understanding user needs.

Responsibilities

• Install, configure, and maintain computer equipment.
• Provide technical support to users from level 1 to 3.
• Assist in resolving system and network issues.

Skills

Operating systems (Windows)

Command line languages (PowerShell)

Networks knowledge

Technical support

Problem solving

Adaptability

Education

DEC in computer science

Tools

Microsoft products

Job description

Overview

Want to be a catalyst for change? As an IT Technician at Soucy Techno, you will ensure that IT systems run smoothly and provide technical support to your clients to guarantee the availability, efficiency, and security of operations. In an environment where every voice counts, your passion for innovation and expertise will have a direct impact on our success. Join us for a career off the beaten path, allowing you to go even further!

What you will have the opportunity to do

• Install, configure, and maintain computer equipment and software
• Provide technical support to computer users ranging from level 1 to 3
• Assist in resolving issues related to systems, networks, and applications
• Apply IT security measures, including updates
• Manage and maintain the IT inventory
• Participate in system optimization and technological process improvement
• Collaborate with other departments to deploy new IT tools and solutions
• Participate in the acquisition of IT supplies

Do you see yourself in this role? Apply to join our IT team!

Skills and qualities

• DEC in computer science
• Proficiency in operating systems (Windows)
• Basic knowledge of command line languages (PowerShell)
• Knowledge of networks
• Experience in technical support and hardware and software troubleshooting
• Ability to install, configure, and update equipment and software
• Independent, good team spirit, and ability to adapt to change
• Strong focus on internal customers (users) and understanding their needs
• Skills in complex problem solving, critical thinking, and analysis
• Good work ethic

Assets that will strengthen your impact

• Intermediate level of spoken and written English
• Knowledge of Microsoft products

Benefits designed to take you far

• A flexible program that meets your needs (flexible hours, compressed schedule, teleworking, and more)
• Group insurance with plans that adapt to your reality
• An RRSP with employer contributions for solid finances
• An Employee and Family Assistance Program (EFAP) and access to telemedicine services for a helping hand when you need it

And even more

• A life outside of work thanks to leave for illness, personal needs, or family reasons
• Social activities to connect with your coworkers
• Support for your development to advance your career
• A healthy and safe environment and a health committee to ensure your well-being on a daily basis

Working at Soucy Techno means developing and manufacturing rubber recipes and plastic dyes for clients located throughout the world. The rubber in Soucy’s track systems? We make that! We rely on specialized machines and our advanced knowledge to carry out our activities. But our greatest asset is our 220 talented employees who move forward as one. Joining our team means benefiting from the freedom to be yourself. We’ll give you space to become involved and improve things. We care about your professional development because we want you to succeed!