IT Technical Business Analyst

Cynet systems Inc; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Canada is seeking an IT Technical Business Analyst to coordinate and support IT infrastructure projects. The ideal candidate will manage project scope, deliverables, and schedules while ensuring alignment with business objectives. Candidates should possess extensive experience in IT project coordination, along with strong analytical and communication skills. This role will focus on enhancing project delivery outcomes through effective stakeholder engagement and documentation.

Qualifications

• Minimum of five years of experience coordinating technical teams for IT projects.
• Minimum of five years of experience defining project scope and goals.
• Minimum of five years of experience developing project deliverables.

Responsibilities

• Coordinate implementation of IT infrastructure initiatives.
• Provide oversight to ensure projects align with client expectations.
• Document technical recommendations and provide guidance.

Skills

IT infrastructure operations

Communication skills

Documentation

Analytical skills

Problem-solving skills

Team collaboration

Education

University degree in business, management, or related discipline

Two-year diploma in business, management, or related discipline

One-year certificate in business, management, or related discipline

Job description

Job Description

• The IT Technical Business Analyst is responsible for coordinating and supporting IT infrastructure and technology projects.
• This role ensures projects are delivered within scope, schedule, and quality standards while aligning with cybersecurity, operational policies, and business objectives.

Responsibilities

• Coordinate the implementation of IT infrastructure initiatives.
• Provide oversight to ensure projects are delivered according to approved scope, deliverables, and schedules while meeting client expectations.
• Provide weekly online project status reports and communicate regularly with team members and stakeholders.
• Maintain project documentation within team SharePoint repositories.
• Apply project management methodologies and governance tools to manage resources and stakeholder engagement.
• Track and report time, progress, risks, and issues across all assigned projects.
• Document technical recommendations and provide technical guidance to management, operations, and project teams.
• Ensure change management processes are followed throughout project execution.
• Identify risks and issues and make recommendations to ensure client satisfaction.
• Collaborate with cross-functional teams on proof-of-concept initiatives and limited production rollouts.
• Perform quality control for production implementations.
• Communicate operational guidelines and policies to clients and stakeholders.
• Review new service and technology requests and assess their impact on the operational environment.
• Provide remediation recommendations where required.
• Leverage AI tools and approaches to improve efficiency and enhance project delivery outcomes.

Requirement/Must Have

• University degree in business, management, or a related discipline with four years of Project Coordinator experience.
• Or a two-year diploma in business, management, or a related discipline with six years of Project Coordinator experience.
• Or a one-year certificate in business, management, or a related discipline with seven years of Project Coordinator experience.
• Or eight years of Project Coordinator experience.
• Minimum of five years of experience coordinating technical teams for IT project implementations.
• Minimum of five years of experience defining project scope and goals with business stakeholders.
• Minimum of five years of experience developing project deliverables such as charters, business cases, status reports, risk logs, and closures.
• Minimum of five years of experience managing multiple projects concurrently.

Experience

• Experience coordinating IT infrastructure projects in complex enterprise environments.
• Experience working with technical teams including cloud, servers, storage, networks, security, and end-user computing.
• Experience supporting disaster recovery, hosting, and infrastructure change initiatives.

Should Have

• Experience coordinating server or application migrations across security zones.
• Experience supporting office moves, floor restacks, or building transitions.
• Experience leading stakeholder meetings across multiple organizational levels.
• Experience supporting change management and communication planning.
• Experience working within an enterprise architecture environment.

Skills

• Strong understanding of IT infrastructure and operations.
• Excellent communication and stakeholder engagement skills.
• Strong documentation, reporting, and organizational abilities.
• Ability to manage competing priorities in fast-paced environments.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively across teams.

Qualification And Education

• Degree, diploma, certificate, or equivalent professional experience in business, management, or a related discipline.