IT Sys Admin

Pulsar Electronics Manufacturing, Ltd.; Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in ultrasonic instrumentation is seeking an IT Support Engineer to maintain IT services and security. This role involves supporting ERP systems, troubleshooting hardware issues, and managing IT projects. Join a growing team that values personal development and offers competitive salaries and benefits.

Benefits

Flexi holiday scheme

Company sick pay

Salary sacrifice pension

Employee discount scheme

Life assurance

Company bonus scheme

Qualifications

• Proven experience supporting users with Microsoft Office Suite.
• Experience with Microsoft Server 2019 and Active Directory.

Responsibilities

• Acting as the first point of contact for IT support.
• Providing advanced hardware support and troubleshooting IT issues.
• Managing user provisioning and access control.

Skills

Communication

Analytical Skills

Problem Solving

Education

Degree in IT

Tools

Microsoft Office Suite

Microsoft 365

Microsoft Server 2019

Active Directory

Epicor

Hypervisors

Job description

The IT Support Engineer will be responsible for ensuring the IT services are maintained in line with Pulsar Measurement standards and procedures. This is a key role in strengthening and maintaining the IT security, resilience, and uptime, to support the demands of a busy manufacturing and back-office environment. Additionally, the role includes providing support for the ERP system and end-users.

Come Join Our Team!

We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance, and a company bonus scheme, all within a positive culture!

Who We Are:

Pulsar Measurement, part of the TASi Measurement group, is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986, we have developed, manufactured, and marketed industrial flow and level monitoring instruments, including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.

The newly restructured TASi Measurement, our parent group, has successfully grown companies that deliver world-class products and services, focusing on global customer needs across diverse market segments. Our high repeat customer rate is due to our close proximity to customers, providing local service and complete engineered solutions and problem solving.

Join us on this exciting journey as we continue to expand our business.

Your Responsibilities include, but are not limited to:

1. Acting as the first point of contact for the North American facilities and supporting remotely for Pulsar UK and Asia.
2. Providing advanced hardware support and troubleshooting IT issues involving PCs, printers, mobile devices, telephony systems, Windows servers, software applications, and network connectivity.
3. Implementing, managing, and configuring IT security solutions such as RMM, antivirus, multi-factor authentication, and spam filters.
4. Managing user provisioning, access control, and administration of Active Directory, Office 365, and other SaaS applications.
5. Managing disaster recovery solutions, including configuration, monitoring, reporting, and validation of backups.
6. Contributing to the IT department by maintaining and sharing knowledge on the latest IT and security developments.
7. Engaging proactively with third-party IT suppliers to optimize cost, uptime, and service levels.
8. Providing IT project and change management support, planning, and managing local change projects.
9. Managing communications regarding business-wide applications administration.
10. Adding, moving, and changing IT equipment on site, maintaining inventory and lifecycle management.
11. Working with HR to manage IT equipment for onboarding and offboarding employees.
12. Maintaining IT consumables stock levels.
13. Offering assistance for end-users on ERP system functions.

Position Requirements:

1. A degree in IT or equivalent experience.
2. Proven experience supporting users with Microsoft Office Suite and administering Microsoft 365.
3. Experience supporting business applications.
4. Experience with Microsoft Server 2019 and Active Directory.
5. Proficiency in MS Windows Platforms.
6. Excellent communication skills.
7. Strong analytical and problem-solving skills.
8. Ability to work in a fast-paced, cross-functional environment.
9. Advanced Epicor knowledge and experience (advantageous).
10. Experience with Hypervisors (VMWARE or Microsoft).

Preferred Qualifications:

A degree in IT or equivalent experience.

Computer Skills:

Supporting users with Microsoft Office Suite and administering Microsoft 365; Experience with Microsoft Server 2019 - Active Directory; Proficiency in MS Windows Platforms; Advantageous to have Epicor and Hypervisor experience.

Travel:

Travel is based on demand, including regions, factories, offices, customer locations, and suppliers. The role may require domestic and international travel.

Working Conditions:

Sitting and standing for periods; looking at a computer monitor; 25-35% travel annually; office environment with trips to other company locations.

Commitment to People and Planet:

TASi Measurement is committed to sustainability and social responsibility, fostering a supportive, inclusive, and safe workplace that values personal development and well-being.