IT Support Technician I: Windows, AD & M365

Excelpro; Saint-Jérôme; On-site; CAD 42,000 - 56,000; Full time

Job summary

Excelpro is seeking an IT Technician Level 1 in Saint-Jérôme to provide frontline IT support to employees and customers. You will resolve hardware and software issues, manage user accounts, and perform routine maintenance. The role requires bilingual French/English communication and a valid driver's license.

The position emphasizes teamwork, customer service, and proactive problem prevention. Training will cover systems, remote support tools, and collaboration with IT teams to ensure timely

Qualifications

• Hold a vocational diploma or college certificate in Computer Science.
• 2 to 3 years of experience in a similar position.
• Knowledge of Windows 11 and Active Directory.
• Knowledge of Linux and VMware environments.
• Knowledge of Microsoft 365.
• Knowledge of Intune.
• Strong command of French and English, spoken and written.
• Hold a valid driver’s license.
• Attention to detail and thoroughness.
• Organizational skills.
• Ability to work in a team.
• Excellent customer service skills.
• Strong priority management skills.

Responsibilities

• Be the first point of contact for users experiencing IT issues.
• Provide first-line technical support for hardware, software, and apps.
• Escalate complex issues to Level 2 technicians.
• Ensure installation and updating of software and systems.
• Provide basic advice and training to users.
• Create, modify, and delete user accounts and manage access rights.
• Perform regular maintenance like security updates and performance checks.
• Monitor systems and networks to detect anomalies.
• Install and configure devices (computers, phones, printers, etc.).
• Use remote tools to diagnose issues for off-site users.
• Document solutions to common problems for training and efficiency.
• Collaborate with other IT teams for quick resolutions.
• Perform other related duties.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

Bilingual (French/English)

Education

Vocational diploma or college certificate in Computer Science

Tools

Windows 11

Active Directory

Linux

VMware

Microsoft 365

Intune

Job description

Excelpro is seeking an IT Technician Level 1 in Saint-Jérôme to provide frontline IT support to employees and customers. You will resolve hardware and software issues, manage user accounts, and perform routine maintenance. The role requires bilingual French/English communication and a valid driver's license.

The position emphasizes teamwork, customer service, and proactive problem prevention. Training will cover systems, remote support tools, and collaboration with IT teams to ensure timely