Remote IT Technician: Microsoft 365, AD & Cloud Support

InnovMetric Software

Quebec

Remote

CAD 55,000 - 75,000

Full time

8 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Flexible schedule

Teleworking

Group insurance

EFAP

Parking

Tea and coffee

Job summary

InnovMetric Software in Quebec City is hiring an IT Technician to ensure smooth operation of our technology infrastructure and collaborate with colleagues globally. You will configure Windows workstations, support software and hardware, manage access via Salesforce/AD/M365, and assist the development team.

The role calls for a DEC in CS, 3–5 years IT support, and strong knowledge of Microsoft 365, AD, networking, and cloud tech.

Qualifications

Hold a College Diploma (DEC) in Computer Science or a related field.
3–5 years of IT support experience in a corporate environment.
Strong knowledge of the Microsoft 365 ecosystem, Active Directory, networking and cloud technologies.
Diagnose and troubleshoot hardware and IT equipment with confidence.
Strong analytical and problem‑solving abilities.
Customer service mindset with high accuracy and attention to detail.
Handle confidential information professionally and discreetly.
Intermediate English proficiency, both written and spoken.
Occasional evening or weekend support may be required.
Knowledge of Jira, Confluence, Azure/Intune, NinjaOne, and VMware is an asset.

Responsibilities

Configure Windows-based workstations.
Provide IT support for software, hardware, and operating systems.
Manage user accounts and access through Salesforce, Active Directory, and Microsoft 365.
Document support activities and maintain internal documentation.
Support the software development team.
Oversee IT equipment maintenance and warranty tracking.
Perform other related duties as required.