IT Support Technician

Mon Technicien; Laval; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive group insurance

Telemedicine services

RRSP with employer contribution

Flexible hours for better work–life-—

Flexible compensation: customize your薪

On-site showers

Job summary

MYTECHNICIAN in Laval, QC, is seeking a customer-focused IT support specialist to join our MSP team. You will be the first point of contact for clients, handling calls and Express tickets with a quick, accurate approach to issue resolution.

You’ll diagnose basic workstation and software problems, coordinate with technical teams, and keep our knowledge base up to date, contributing to a friendly, collaborative work culture with flexible hours.

Qualifications

• IT education (DEP/AEC/DEC or equivalent) is preferred.
• Basic knowledge of Windows and Microsoft 365 environments.
• Bilingual in French and English is required.
• Strong customer service mindset and commitment to quality.
• Excellent communication skills and ability to multitask.

Responsibilities

• Answer incoming support calls from clients’ users.
• Handle Express ticket queue requests within the ticketing system.
• Follow up on pending service requests within established timelines.
• Diagnose and resolve basic workstation, software, user access, and VPN issues.
• Escalate tickets when issues exceed Express scope.
• Collaborate with other technical teams to ensure requests are resolved.
• Keep the knowledge base up to date.

Skills

Bilingual (French & English)

Customer service mindset

Excellent communication skills

Prioritization in fast-paced env

Education

IT education (DEP/AEC/DEC) or equivalent

Tools

Windows

Microsoft 365

Job description

At MYTECHNICIAN, we’ve been helping Quebec SMEs grow for over 25 years, driven by a team of more than 60 passionate IT professionals. Our strength? A strong team culture, genuine collaboration and a human, flexible and stimulating work environment, where ideas matter and fun is part of everyday life.

As we continue to grow, we’re expanding our team and looking for talented people who want to get involved and make a real contribution to the success of a well-established, forward-thinking local company.

WHAT WE OFFER

Benefits that truly make a difference

• Comprehensive group insurance: life, disability, prescription drugs and dental
• Telemedicine services
• RRSP with employer contribution
• Flexible hours for better work–life balance
• Flexible compensation: customize your salary and vacation
• À la carte services: restaurants, physical activities, getaways
• Additional discretionary days off on top of vacation

A workplace that makes you want to get involved

• Modern offices with recreational areas (darts, foosball, board games)
• Snack bar: coffee, apples, popcorn and slushies
• On-site showers for fitness enthusiasts
• Memorable social activities
• Reduced summer hours: Fridays off at noon
• Wellness monitoring with Officevibe

Exclusive MT perks

• Access to a private island with a cottage
• Access to a luxury condo in the heart of Montréal
• Parents on the Run: free on-site childcare
• Partage Club membership, promoting the sharing economy

YOUR ROLE

Do you enjoy helping people, finding solutions quickly, and want to kick-start your career (or continue growing) in a dynamic MSP environment?

Do you like the idea of being the first person our clients speak to when they need help, and resolving their issues before the call even ends?

We’re looking for someone like you to:

• Answer incoming support calls from our clients’ users.
• Handle requests in the Express ticket queue within our ticketing system.
• Follow up on pending service requests within established timelines.
• Quickly diagnose and resolve basic issues related to workstations, software, user access and VPN connectivity.
• Escalate tickets to the next support level when issues fall outside the scope of Express support.
• Work closely with other technical teams to ensure requests are resolved.
• Keep the knowledge base up to date.

WHAT WE’RE LOOKING FOR

• Education in IT (DEP, AEC or DEC) or equivalent.
• Basic knowledge of Windows and Microsoft 365 environments.
• Bilingual (French and English).
• Strong customer service mindset and commitment to quality.
• Excellent communication skills.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Good judgment in knowing when to resolve an issue and when to escal it.
• Collaborative team player.
• Experience in technical support within an MSP environment is an asset.