IT Support Specialist (Level 2) – MSP Team

Mon Technicien; Laval; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive group insurance

Telemedicine services

RRSP with employer contribution

Flexible hours

Flexible compensation: salary & vaca

On-site showers

Wellness monitoring with Officevibe

Exclusive MT perks: private island, a,

Job summary

MYTECHNICIAN, a Quebec-based IT services company, is expanding its team and seeks a Level 2 IT support professional. You will handle technical incidents, support Windows environments and Microsoft 365, and assist Level 1 technicians while collaborating with a multi-client client base.

The ideal candidate has 3–5 years of IT support experience, strong problem-solving skills, and bilingual proficiency in French and English. This role is based on-site in Laval with a dynamic, People-first culture.

Qualifications

• 3–5 years of IT support experience in MSP or multi-client environment.
• Strong knowledge of Windows workplaces and servers.
• Hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID).
• Intermediate networking knowledge (DNS, DHCP, VPN).
• Bilingual in French and English, both spoken and written.

Responsibilities

• Handle Level 2 support tickets per established processes.
• Analyze and resolve intermediate to advanced technical incidents.
• Resolve issues related to Windows, Microsoft 365 and network environments.
• Support Level 1 technicians and help them develop technical skills.
• Escalate complex issues to Level 3 with clear analysis and documentation.
• Document solutions, procedures and best practices for the knowledge base.
• Maintain stability and performance of client environments.
• Contribute to continuous improvement of support processes and standards.
• Communicate clearly with clients and internal teams.

Skills

IT support

Bilingual (French/English)

Analytical thinking

Documentation

Customer service mindset

Tools

Windows environments

Microsoft 365

DNS

DHCP

VPN

Job description

MYTECHNICIAN, a Quebec-based IT services company, is expanding its team and seeks a Level 2 IT support professional. You will handle technical incidents, support Windows environments and Microsoft 365, and assist Level 1 technicians while collaborating with a multi-client client base.

The ideal candidate has 3–5 years of IT support experience, strong problem-solving skills, and bilingual proficiency in French and English. This role is based on-site in Laval with a dynamic, People-first culture.