IT Support Engineer II – On-Site in Toronto

DAG Tech; Toronto; Hybrid; CAD 52,000 - 67,000; Part time

Job summary

DAG Tech is seeking a Tier II IT Support Engineer to join our Engineering Operations team in Toronto. This role involves front-line support and management of technology systems, ensuring high-quality service desk support. Key responsibilities include troubleshooting hardware, network issues, and supporting cloud services. The ideal candidate should have experience with Windows, Mac, and mobile devices, along with superior customer service skills. The position is contract-based with 10–40 hours per week at an hourly rate of $28–$36. Engagement is on-site in Toronto.

Qualifications

• Experience in providing IT support with a focus on customer service.
• Ability to handle technical issues across various devices and platforms.
• Strong verbal communication and technical writing skills.

Responsibilities

• Support end-users with efficient resolutions for IT issues.
• Handle troubleshooting for computer, network, and mobile devices.
• Maintain technical documentation and track time accurately.

Skills

Desktop support

Mobile support

Cloud services

Network troubleshooting

Customer service

Tools

Windows

Mac

Microsoft 365

Google Workspace

Zoom

Job description

DAG Tech is seeking a Tier II IT Support Engineer to join our Engineering Operations team in Toronto. This role involves front-line support and management of technology systems, ensuring high-quality service desk support. Key responsibilities include troubleshooting hardware, network issues, and supporting cloud services. The ideal candidate should have experience with Windows, Mac, and mobile devices, along with superior customer service skills. The position is contract-based with 10–40 hours per week at an hourly rate of $28–$36. Engagement is on-site in Toronto.