Toronto On-Site IT Technician: Service Desk & AV Support

Industrial Alliance Insurance and Financial Services Inc; Toronto; Sur place; CAD 61 000 - 80 000; Plein temps

Résumé du poste

iA Financial Group in Toronto is seeking an IT Technician to provide on-site support at our office. You will welcome users at the IT Service Desk, diagnose issues, and install and configure workstations and devices.

This full-time role focuses on hands-on IT support, inventory management, and event AV setup. Strong English is essential; French is an asset; a DEC or AEC in IT is required.

Typical annual salary range CAD 60,636 to 79,585, with internal equity considerations.

Qualifications

• Two to five years of IT support experience.
• College diploma (DEC or AEC) in IT or related field.
• Experience with an ISP or telecommunications company is an asset.
• Strong English; knowledge of French is an asset.

Responsabilités

• Welcoming users at IT Service Desk and providing prompt, courteous support.
• Assist users in person, gather feedback, and guide on IT tools and services.
• Perform diagnostics and follow up to resolve issues; minimize escalations.
• Handle on-site IT requests and service management tools.
• Install, configure, and manage workstations, devices, peripherals.
• Maintain inventory records and asset documentation.
• Assist with equipment and supply management and setup for events.
• Provide on-site support for corporate events.

Connaissances

Customer service

Interpersonal skills

Teamwork

Windows & Mac environments

Mobile devices (Android/iOS)

Adaptability

IT support experience (2-5 years)

Formation

College diploma in Information Technology (DEC or AEC)

Description du poste

iA Financial Group in Toronto is seeking an IT Technician to provide on-site support at our office. You will welcome users at the IT Service Desk, diagnose issues, and install and configure workstations and devices.

This full-time role focuses on hands-on IT support, inventory management, and event AV setup. Strong English is essential; French is an asset; a DEC or AEC in IT is required.

Typical annual salary range CAD 60,636 to 79,585, with internal equity considerations.