Desktop & Site Support Tech I — Remote & Onsite

TP; Toronto; On-site; CAD 40,500 - 49,500; Full time

Benefits offered by this job

Competitive hourly compensation

Paid training and onboarding support

Comprehensive health and dental benefits

Tuition reimbursement

Internal career growth potential

Job summary

A leading customer experience management firm in Toronto is seeking a Desktop and Site Support Technician I to provide technical support for hardware and software. The ideal candidate will offer in-person and remote assistance, troubleshoot various issues, and maintain system integrity. This full-time role requires proficiency in Windows and macOS, alongside strong customer service skills. Competitive compensation and growth opportunities are provided.

Qualifications

• Current computer course students or graduates are preferred.
• Experience in troubleshooting Windows and macOS preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide in-person, phone, and remote support to end-users.
• Diagnose and resolve technical problems with hardware and software.
• Prepare and configure computer equipment for remote employees.

Skills

Problem-solving

Customer service orientation

Technical troubleshooting

Education

Bachelor of Science in a computer-related field

Tools

Microsoft Office 365

Active Directory

Remote desktop tools

Job description

A leading customer experience management firm in Toronto is seeking a Desktop and Site Support Technician I to provide technical support for hardware and software. The ideal candidate will offer in-person and remote assistance, troubleshoot various issues, and maintain system integrity. This full-time role requires proficiency in Windows and macOS, alongside strong customer service skills. Competitive compensation and growth opportunities are provided.