Remote IT Support Specialist — Dental/Medical Tech Expert

Collage; Richmond Hill; Sur place; CAD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health and wellness benefits

Career development opportunities

Résumé du poste

Intrust Technology Solutions Corp. in the Greater Toronto Area (GTA), Ontario, is seeking a customer-focused IT Support Specialist for a full-time role in Richmond Hill.

You will deliver remote technical support, resolve incidents, and maintain high client satisfaction while adhering to SLAs and company standards. The ideal candidate has 4+ years in IT support, strong communication skills, and experience with Microsoft Server environments.

Qualifications

• 4+ years of relevant IT support experience.
• Experience with Microsoft Server environments and network basics.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsabilités

• Provide first- and second-level technical support via phone, email, and online channels.
• Diagnose and resolve hardware, software, network, and email issues.
• Escalate incidents according to SLAs.
• Create and update customer service tickets with status updates.
• Work with vendors to resolve issues.
• Participate in rotating after-hours support.

Connaissances

IT support

Customer service

Communication skills

Multitasking

Teamwork

Formation

University degree or college diploma in Information Technology

Outils

CompTIA A+ certification

Description du poste

Intrust Technology Solutions Corp. in the Greater Toronto Area (GTA), Ontario, is seeking a customer-focused IT Support Specialist for a full-time role in Richmond Hill.

You will deliver remote technical support, resolve incidents, and maintain high client satisfaction while adhering to SLAs and company standards. The ideal candidate has 4+ years in IT support, strong communication skills, and experience with Microsoft Server environments.