Tier II IT Support Engineer – On-Site (Toronto) – Contract DAG Tech

DAG Tech; Toronto; Hybrid; CAD 52,415 - 67,391; Part time

Job summary

DAG Tech is seeking a Tier II IT Support Engineer to join our Engineering Operations team in Toronto. This role involves front-line support and management of technology systems, ensuring high-quality service desk support. Key responsibilities include troubleshooting hardware, network issues, and supporting cloud services. The ideal candidate should have experience with Windows, Mac, and mobile devices, along with superior customer service skills. The position is contract-based with 10–40 hours per week at an hourly rate of $28–$36. Engagement is on-site in Toronto.

Qualifications

• Experience in providing IT support with a focus on customer service.
• Ability to handle technical issues across various devices and platforms.
• Strong verbal communication and technical writing skills.

Responsibilities

• Support end-users with efficient resolutions for IT issues.
• Handle troubleshooting for computer, network, and mobile devices.
• Maintain technical documentation and track time accurately.

Skills

Desktop support

Mobile support

Cloud services

Network troubleshooting

Customer service

Tools

Windows

Mac

Microsoft 365

Google Workspace

Zoom

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Toronto. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resetsConfiguring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, Toronto

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $28–$36/hr | Location: Toronto, ON, Canada (On-Site)