End-User IT Support & Operations Lead

HCLTech; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology support service provider in Toronto is looking for an IT Support Specialist to provide customer-facing end-user support. Responsibilities include installing and configuring hardware and software, managing the ticket queue, and offering technical assistance. The ideal candidate will ensure a positive user experience, adhere to quality standards, and provide on-call support as necessary. This is an excellent opportunity for someone skilled in troubleshooting and customer service.

Responsibilities

• Provide on-call support as needed outside business hours.
• Install and configure desktops, laptops, and mobile devices for end-users.
• Manage ticket queue and ensure timely resolution within service level agreements.

Job description

A leading technology support service provider in Toronto is looking for an IT Support Specialist to provide customer-facing end-user support. Responsibilities include installing and configuring hardware and software, managing the ticket queue, and offering technical assistance. The ideal candidate will ensure a positive user experience, adhere to quality standards, and provide on-call support as necessary. This is an excellent opportunity for someone skilled in troubleshooting and customer service.