Field IT Support Technician: Onsite & Inventory Expert

Raas Infotek; Brampton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A tech support company is seeking a Field Support Engineer to provide hardware and software support to employees and new hires. The role involves troubleshooting issues across Windows and Macintosh platforms, managing inventory, and enhancing customer service. Candidates should have 3–5 years of IT experience, technical training, and excellent organizational skills. MCP or A+ certifications are preferred. The position requires travel and the ability to lift up to 50 pounds. This is an onsite position located in Brampton, ON.

Qualifications

• 3–5 years of IT experience, including technical training.
• Outstanding customer service and interpersonal skills.
• Ability to work extended hours or a modified schedule.

Responsibilities

• Image and install software on Windows and Apple laptops/desktops.
• Troubleshoot post-deployment issues on Windows and Macintosh platforms.
• Coordinate with external vendors for dispatch support.
• Provide weekly reports on physical inventory counts.

Skills

Technical training

Knowledge of Windows platforms

Customer service skills

Excellent organizational skills

Interpersonal skills

Teamwork ability

Education

MCP or A+ certifications

Tools

Microsoft Office suite

Job description

A tech support company is seeking a Field Support Engineer to provide hardware and software support to employees and new hires. The role involves troubleshooting issues across Windows and Macintosh platforms, managing inventory, and enhancing customer service. Candidates should have 3–5 years of IT experience, technical training, and excellent organizational skills. MCP or A+ certifications are preferred. The position requires travel and the ability to lift up to 50 pounds. This is an onsite position located in Brampton, ON.