On-Site Desktop Support Engineer — Data Center & Field Tech

Tata Consultancy Services; Canada; On-site; CAD 86,778 - 88,968; Full time

Benefits offered by this job

Comprehensive Medical Coverage

Discretionary Annual Incentive

Vacation and Sick Leave

Job summary

A leading IT services company in Canada is seeking a Desktop Support Engineer to provide Tier 2 technical support. The role involves troubleshooting hardware and software issues, providing customer-facing support, and maintaining documentation in ServiceNow. Candidates must have 6-8 years of experience, excellent communication skills, and the ability to work under pressure. This full-time position offers a competitive salary range between $63,400 and $65,000 per year along with comprehensive medical benefits and professional growth opportunities.

Qualifications

• 6-8 years of experience in technical support.
• Ability to provide Tier 2 support.
• Responsibility for resolving technical incidents.

Responsibilities

• Provide on-site technical support for end users.
• Troubleshoot and resolve hardware and software issues.
• Document all incidents and resolutions in the ticketing system.

Skills

Technical support

Excellent communication

Ability to work under pressure

Knowledge of ServiceNow

Physical fitness for on-site duties

Tools

ServiceNow

Desktop/Laptop installation

LAN/WAN connectivity tools

Job description

A leading IT services company in Canada is seeking a Desktop Support Engineer to provide Tier 2 technical support. The role involves troubleshooting hardware and software issues, providing customer-facing support, and maintaining documentation in ServiceNow. Candidates must have 6-8 years of experience, excellent communication skills, and the ability to work under pressure. This full-time position offers a competitive salary range between $63,400 and $65,000 per year along with comprehensive medical benefits and professional growth opportunities.