IT Support Engineer

AON3D; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology firm in Montreal is seeking an IT Support Engineer to independently manage user support and device management. The position offers a clear path towards cybersecurity expertise and professional development. Ideal candidates should have 3–7 years in IT support, be bilingual (French & English), and have strong knowledge of Windows and Linux systems. Competitive salary and hybrid work flexibility provided.

Benefits

Professional development support

Competitive salary and benefits

Hybrid work flexibility

Fast-paced engineering-driven culture

Qualifications

• 3–7 years of experience in IT support, service desk, or endpoint management roles.
• Experience supporting Windows environments, familiarity with Linux device management.
• Clear communicator who can engage effectively with diverse teams.

Responsibilities

• Provide internal IT support and ensure timely ticket resolution.
• Manage device management workflows using Microsoft Intune.
• Streamline onboarding and offboarding processes for all departments.
• Maintain IT documentation and create training materials.
• Identify improvements in device security and support workflows.

Skills

Bilingual (French & English)

3–7 years of experience in IT support

Strong experience with Windows environments

Familiarity with Linux device management

Proficient with Microsoft Intune

Clear communication skills

Detail-oriented and process-minded

Security-aware mindset

Tools

Microsoft Intune

Entra/Azure AD

Job description

We’re looking for an IT Support Engineer who can independently own all aspects of user support, device management, and onboarding/offboarding, while partnering closely on our evolving security and compliance posture.

You’ll support a team of ~50 staff across engineering, business, and production environments. This is a hands-on role with real autonomy - and a clear path to deepen your expertise in IT security and infrastructure strategy. We’ll actively support your professional development with dedicated budget and time to pursue certifications, training, or coursework in security and systems architecture. You’ll work directly with company leadership and be brought into the strategic planning and budgeting process for IT, giving you early insight into how decisions are made and the opportunity to help shape our roadmap as we scale. If you're passionate about support, obsessed with clean systems, and excited to grow into a security-focused IT leader, we want to talk.

What You’ll Do

• Be the go-to person for internal IT support, ensuring timely resolution of tickets, smart escalation, and a great employee experience
• Manage and improve our device management workflows using Microsoft Intune, including patching, configuration, and compliance
• Own the onboarding and offboarding process across all departments, streamlining access to Windows and Linux systems and cloud services
• Maintain IT documentation and create training materials to improve efficiency and self-service
• Proactively identify and execute improvements in device security, support workflows, and employee experience
• Support internal audits and prepare for future compliance frameworks (e.g. SOC 2, ISO 27001)

What We Offer

• The chance to own IT operations across the company from day one
• A clear path to grow into a security specialization, with support for professional development, certifications (e.g. CompTIA, Microsoft, CISSP), and hands-on opportunities
• Competitive salary and benefits
• Hybrid work flexibility
• A fast-paced, engineering-driven company culture where your work directly impacts productivity and security

Who You Are

• Bilingual (spoken) French & English
• 3–7 years of experience in IT support, service desk, or endpoint management roles
• Strong experience supporting Windows environments, with familiarity around Linux device management and basic administration
• Proficient with Microsoft Intune, Entra/Azure AD, and related tools
• Clear communicator who can work effectively with developers, back office, and production staff alike
• Detail-oriented and process-minded - you value documentation, automation, and continuous improvement
• Security-aware mindset: you follow best practices and understand the risks around devices, identity, and data access
• Excited by the idea of becoming a security expert over time, and eager to grow with mentorship, projects, and certification support

Must be able to work in Canada.